IT Product Lead

NFP People Limited; Greater London; Hybrid; GBP 36,000 - 43,000; Full time

Job summary

A leading charity organization is seeking an IT Product Lead to manage the development of the Witness Service case management system. This role is remote based within England or Wales, offering full-time hours. The ideal candidate should have experience in product leadership and Agile methodologies, ensuring effective collaboration with stakeholders. Along with a competitive salary, the role offers flexible working options and generous annual leave among other benefits.

Benefits

Flexible Working Options

28 days annual leave plus Bank Holidays

Pension Plan

Enhanced sick pay

Exclusive Discounts

Career Development Support

Wellbeing Support

Career Development

Qualifications

• Proven track record in product leadership.
• Experience managing digital products through development phases.
• Confident applying Agile methodologies.

Responsibilities

• Lead development of the Witness Service case management system.
• Manage change control and compliance.
• Oversee testing and training resources.

Skills

Product leadership

Agile methodologies

Stakeholder engagement

Problem-solving

Organizational skills

Job description

Overview

IT Product Lead – Witness Box 2.0, leading the development and operational functionality of the Witness Service case management system. This role is home-based within England or Wales.

Position

Role: 6484 IT Product Lead - Witness Box

Location: Remote

Hours: Full time 37.5 hours per week, Monday to Friday 9-5

Contract: Permanent

Salary: £42,521 per annum

Closing Date: 31st December 2025. We reserve the right to close this vacancy early if enough suitable applications are received.

About the Role

As the Witness Box Product Lead, you will provide leadership and management for the development and operational functionality of the Witness Service case management system, WitnessBox 2.0. You will drive the advancement of the WitnessBox user specification, ensuring collaboration with colleagues, the Ministry of Justice (MOJ), and other stakeholders. This includes managing change control, overseeing audits, monitoring system performance, and leading improvements.

Your responsibilities will include:

• Managing the WitnessBox change control process and ensuring compliance.
• Leading the development and continual improvement of WitnessBox policies and procedures.
• Overseeing testing strategies and user acceptance testing (UAT).
• Maintaining training resources and induction plans.
• Engaging stakeholders and translating requirements into business needs.
• Undertaking data analysis and reporting to inform system enhancements.

About You

You will have a proven track record in product leadership, with experience in managing digital products or services through various development phases. You will be confident in applying Agile methodologies, translating business needs into deliverables, and collaborating with stakeholders to deliver effective solutions.

You will need:

• Experience in product or programme leadership to achieve strategic objectives.
• Strong knowledge of Agile, Lean, or user-focused methodologies.
• Ability to manage product delivery across different phases of development.
• Excellent problem-solving and stakeholder engagement skills.
• Strong organisational and time management skills.
• Competent IT skills and familiarity with digital product management principles.

Benefits

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Organisation

This independent charity provides a range of specialist services to people affected by crime across England and Wales. It aims to create a world with fewer victims who have stronger rights, better support, and a real influence in the Criminal Justice System. All staff are guided by the organisation’s Vision, Ambitions and Values.

As part of the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia, or a medical condition that may affect your performance during any part of the selection process, the team will make reasonable adjustments to enable you to perform at your best.

You may have experience in roles such as Product Lead, IT Product Lead, Digital Product Lead, Product Officer, IT Product Officer, Digital Product Officer, Product Manager, IT Product Manager, or Digital Product Manager. #INDNFP

Please note this role is being advertised by NFP People on behalf of our client.