IT Problem & Service Insights Manager - Flexible & Growth

University-of-Salford; Salford; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Excellent pension scheme

Flexible working

Training and development

Community at Salford

MySalford benefits

Job summary

University of Salford’s Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives.

The successful candidate will combine ITIL/ITSM expertise with analytical skills to identify root causes and translate data into measurable improvements across the university’s technology landscape.

Qualifications

• Extensive experience in ITIL/ITSM and problem management.
• Strong ability to analyse trends and translate data into improvements.
• Experience presenting to senior stakeholders and governance forums.
• Collaborates with service owners and technical teams to drive outcomes.

Responsibilities

• Own end-to-end problem management and incident trend analysis.
• Lead service improvement initiatives aligned to ITIL best practice.
• Facilitate governance forums and present prioritised improvements.
• Ensure delivery meets agreed service levels and reporting cadence.

Skills

ITIL/ITSM

Data analysis

Stakeholder management

Problem management

Job description

University of Salford’s Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives.

The successful candidate will combine ITIL/ITSM expertise with analytical skills to identify root causes and translate data into measurable improvements across the university’s technology landscape.