IT Operations Support Analyst

Golden Charter Limited; Whitwell-on-the-Hill; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading technology service provider in the United Kingdom is seeking an IT Operations Support Analyst. This role will serve as the first point of contact for technical matters, requiring prior experience in a 1st line support position. Ideal candidates should possess knowledge of Windows desktop operating systems, Office 365 applications, and troubleshooting skills. Join a dynamic team and contribute to effective service delivery.

Qualifications

• Prior experience in a 1st line support or technician role.
• Understanding of Active Directory and Entra ID.
• Ability to troubleshoot and solve problems.

Responsibilities

• Be the first point of contact for technical matters.
• Analyze incidents and requests, bringing them to resolution.
• Support the deployment and maintenance of devices and applications.

Skills

1st line support experience

Knowledge of Windows desktop operating systems

Microsoft/Office 365 applications

Troubleshooting skills

Effective communication

Proactive attitude

Job description

Do you have experience of working in a 1st line support or technician role? With knowledge of Service Desk processes and ticket handling? If so, this could be the role for you!

As the IT Operations Support Analyst, you’ll be the first point of contact for technical matters. You’ll be responsible for analysing incidents and requests and bringing them to resolution. Reporting to the IT Operations Manager, you’ll support the deployment and maintenance of devices and applications, liaise with internal colleagues and stakeholders to ensure that services are being delivered effectively and efficiently and contribute to the creation and ongoing updates to procedural, knowledge base and technical documentation.

What you’ll bring:

• Prior experience in a 1st line support or technician role
• Knowledge of Windows desktop operating systems and Microsoft/Office 365 applications
• Understanding of Active Directory and Entra ID
• Troubleshooting and problem-solving skills
• Team player who communicates effectively with colleagues and end-users
• Proactive attitude and willingness to take on new challenges and responsibilities

If this sounds like a role you’d be interested in, apply now!