IT Operations Specialist I

Cloudflare; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Savings Plan

Equity in Cloudflare

Job summary

Cloudflare is seeking an IT Operations Specialist I for our London office to provide essential onsite IT support in a heavy macOS and Google Workspace environment. You will handle end‑to‑end IT operations, including hardware provisioning, onboarding, offboarding, and asset lifecycle, while collaborating with IT and HR teams to ensure a seamless experience for all employees.

The role requires on-site work five days a week with an on-call rotation for after-hours incidents and executive support

Qualifications

• 1–2 years of hands-on IT support in a corporate environment.
• Strong expertise troubleshooting macOS hardware, software, and enterprise configurations.
• Working knowledge of Windows OS and basic Linux desktop administration or CLI troubleshooting.
• Experience with Google Workspace administration (User management, Shared Drives, Groups, Admin Console).
• Willingness to work fully onsite 5 days a week and participate in on-call rotation.

Responsibilities

• Act as the primary onsite technical support resource for employees.
• Collaborate with IT engineering and operations teams on infrastructure updates and policy enforcement.
• Manage hire-to-retire IT operations: provisioning, onboarding, offboarding, asset recovery.
• Administer user accounts, permissions, and groups in Google Workspace and connected tools.
• Manage IT asset lifecycle: inventory, check-in/out, audits, disposal.
• Use internal AI tools to summarize incidents, speed up resolutions, and draft KB docs.
• Support conference room tech (Google Meet Hardware, Zoom Rooms) and events.
• Participate in on-call rotation for after-hours incidents.

Skills

macOS troubleshooting

Windows OS

Linux desktop

Google Workspace Admin

On-site support

On-call rotation

Tools

Jamf Pro

Kandji

Jira Service Management

Zendesk

Google Meet Hardware

Zoom Rooms

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations

London, UK

Role Summary

As an IT Operations Specialist I, you will provide essential onsite IT support and help maintain daily workplace technology at our corporate office. Working in a heavy macOS and Google Workspace environment with additional support for Windows and Linux endpoints, you will deliver hands‑on technical assistance, maintain office AV systems, and manage end‑to‑end hire‑to‑retire lifecycle processes. In this role, you will also leverage our internal AI technology tools to optimize support workflows and documentation. You will collaborate closely with broader IT teams, the IT Service Desk, HR, Places & Office, and Security teams to ensure a seamless technical experience for all employees.

This is an in-office/onsite position. This role may require flexibility to be on‑call outside of standard working hours to address technical issues as needed.

Role Responsibilities

• Act as the primary onsite technical support resource, managing employee walk‑ups, support tickets, and hardware troubleshooting across macOS, Windows, and Linux endpoints.
• Work closely with broader IT engineering and operations teams to execute infrastructure updates, enforce system policies, and resolve escalated technical issues.
• Manage complete hire‑to‑retire IT operations, including hardware provisioning, account setup, leading IT orientation for new hires, offboarding asset recovery, and access revoking.
• Administer day‑to‑day user accounts, permissions, and group access within Google Workspace and connected corporate SaaS tools.
• Manage physical IT asset lifecycle operations, including inventory tracking, hardware check‑in/check‑out, stock audits, and secure device disposal.
• Utilize internal AI technology tools to summarize support incidents, speed up ticket resolution, and draft self‑service Knowledge Base (KB) documentation for end users.
• Support office conference room technology (Google Meet Hardware and Zoom Rooms) and provide live technical setup for corporate town halls and department events.
• Participate in a scheduled on‑call rotation (evenings and weekends) to address critical after‑hours P1/P2 incidents, system outages, and urgent executive support needs.

Examples Of Desirable Skills, Knowledge And Experience

• 1–2 years of hands‑on IT support or help‑desk experience in a corporate environment.
• Strong expertise troubleshooting macOS hardware, software, and enterprise OS configurations.
• Working knowledge of Windows OS and basic Linux desktop administration or CLI troubleshooting.
• Practical administrative experience with Google Workspace (User management, Shared Drives, Groups, Admin Console).
• Willingness and availability to work fully onsite 5 days a week and participate in a scheduled on‑call rotation for after‑hours support.
• Readiness to utilize internal AI tools and assistants to streamline ticketing, troubleshooting, and technical documentation.
• Strong written and verbal communication skills with a customer‑first approach to technical support and leading new‑hire orientations.

Bonus points

• Experience with macOS endpoint management using Mobile Device Management (MDM) platforms like Jamf Pro or Kandji.
• Experience using corporate ticketing platforms such as Jira Service Management or Zendesk.
• Relevant technical certifications such as Apple Certified Support Professional (ACSP), Google Workspace Administrator, CompTIA A+, or ITIL 4 Foundation.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On‑demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large‑scale technology company. We’re a highly ambitious, large‑scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project

In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1

We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy‑centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer‑focussed service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in‑person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.