IT Operations Manager

Clear IT Recruitment; Northampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading law firm in Northampton is seeking an IT Operations Manager who will oversee systems, networks, and services. Key responsibilities include managing the IT Operations team, ensuring stable and secure cloud and on-premises infrastructure, and supporting strategic IT initiatives. The ideal candidate has strong leadership, technical skills in MS 365, cloud management, and a passion for technology. This role offers a competitive salary and excellent professional development opportunities.

Benefits

Competitive salary

25 days holiday plus UK bank holidays

Private medical insurance

Excellent professional development opportunities

One paid charity day per year

Qualifications

• Proven technical competence in IT management and senior operations roles.
• Strong leadership skills and ability to manage multiple priorities.
• Collaborative mindset with excellent stakeholder-management skills.

Responsibilities

• Manage and mentor IT Operations team members.
• Oversee on-premises and cloud infrastructure.
• Support IT Director in delivering IT, AI, and Innovation strategies.
• Manage system security operations and compliance.
• Develop and document IT processes and procedures.

Skills

Microsoft 365 Platform

Windows Server

Active Directory

Cloud infrastructure management

Network management

Cybersecurity principles

Network management

Cybersecurity principles

Project management

Helpdesk operations

Job description

My client, one of the UK's leading law firms, is looking for an IT Operations Manager to join their team in Northampton, Northamptonshire.

The Role

The IT Operations Manager will be responsible for ensuring that the firm's systems, networks, and services operate reliably, securely, and efficiently. The position combines team leadership with technical oversight, service management, and strategic contribution to IT and digital transformation projects.

• Managing and mentoring IT Operations team members, ensuring high performance and professional development.
• Overseeing on-premises and cloud-based infrastructure, ensuring stability, scalability, and security.
• Supporting the IT Director with delivery of the firm's IT, AI, and Innovation strategies.
• Working closely with the Innovation Manager and Digital Adoption Team on transformation and process‑improvement projects.
• Managing system security operations, backup and recovery, and compliance with ISO27001 and ISO22301 standards.
• Leading Cyber Essentials Plus accreditation renewals.
• Developing and documenting robust IT processes and procedures.
• Managing vendor relationships, contracts, and software licences.
• Producing monthly management reports on IT operations, metrics, and service performance.

Applicants should have proven technical competence across the following areas:

• Microsoft 365 Platform: Exchange, SharePoint, OneDrive, and Teams.
• Windows Server, Active Directory, SQL Server, and PowerShell scripting.
• Cloud infrastructure management and server virtualisation (Azure or similar).
• Enterprise backup, replication, and disaster recovery planning.
• Network management, cybersecurity principles, and data protection best practices.
• Strong understanding of project management and helpdesk operations.

Key qualities include:

• Demonstrable experience in an IT management or senior operations role.
• Strong leadership, communication, and stakeholder‑management skills.
• A passion for technology, innovation, and continuous improvement.
• Ability to manage multiple priorities and deliver under pressure.
• A collaborative mindset, able to influence and inspire confidence at all levels.

Benefits

• Competitive salary and bonus/profit share scheme.
• 25 days holiday plus UK bank holidays.
• Private medical insurance.
• Excellent scope for professional development and long‑term career growth.
• One paid charity day per year.

Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.