IT Operations Manager

Incite-Insight.co.uk; Northampton; On-site; GBP 55,000; Full time

Job summary

A technology consultancy in Northampton seeks an IT Operations Manager to oversee daily IT operations, manage a team, and ensure system reliability and security. Responsibilities include managing projects, collaborating on innovations, and providing technical support. Ideal candidates will have strong experience with Microsoft 365, network systems, and project management principles. This role offers a competitive salary of £55K.

Qualifications

• Strong technical knowledge and experience in managing IT operations.
• Experience in IT infrastructure planning and development.
• Understanding of data security and compliance standards.

Responsibilities

• Overseeing day-to-day IT operations and infrastructure management.
• Leading the IT Operations team and managing performance assessments.
• Collaborating on innovation projects and implementing new technologies.
• Managing information technology projects and ensuring adherence to deadlines.
• Providing hands-on support and guidance to stakeholders.

Skills

Microsoft 365 Platform

Network and server operating systems

Windows Operating Systems support

SQL Server and Active Directory

PowerShell scripting

Server virtualization and cloud-based infrastructure

Project management

Helpdesk and Customer Relations

Data Security and Cyber Security

Job description

IT Operations Manager in Northampton. Salary: £55K.

About The Role

We have an IT Operations Manager to join our IT Department in Northampton.

Job Purpose

The IT Operations Manager is responsible for overseeing the day-to-day operations of the firm’s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies.

Duties And Responsibilities

• Support the IT Director with the implementation of the firm’s IT and AI & Innovation Strategies
• Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects.
• Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards.
• Manage, maintain and optimise the firm’s on-premises and cloud-based infrastructure.
• Oversee backup and system security operations in accordance with the firm’s policies.
• Participate in internal and external audits, including ISO27001 and ISO22301.
• Manage the Cyber Essential Plus accreditation renewals.
• Develop and document processes and procedures, providing to ensure they are fully implemented within the team.
• Identify and manage operational risks
• Manage information technology projects ensuring project deadlines are adhered to
• Provide hands‑on support and participate in the out-of-hours support rota as required
• Provide support and guidance to stakeholders via help desk
• Assist the IT Director with the management of IT vendors, contracts, and software licenses
• Develop IT best practice guides and procedures.
• Prepare monthly management reports of team/service activities, tasks, and operational metrics

Technical Competencies

• Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office
• Strong technical knowledge of network and server operating system
• Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting
• Proven experience in IT infrastructure planning, development, and operations
• Proven experience in server virtualisation and cloud-based infrastructure
• Enterprise Backup, Replication and Business Continuity and Disaster Recovery mitigation and response
• Strong understanding of project management principles and practices
• Strong understanding of Helpdesk and Customer Relations Support systems
• Strong understanding of Data Security and Cyber Security basics