IT Operations Manager

Clear IT Recruitment Limited; Northampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A top law firm in Northampton is seeking an experienced IT Operations Manager to lead their IT Operations team. The role involves ensuring reliable, secure, and efficient operations of the firm's technology systems. Responsibilities include team management, overseeing infrastructure, and supporting strategic IT initiatives. Ideal candidates should have strong leadership skills and a deep understanding of IT operations and cybersecurity compliance.

Qualifications

• Strong leadership skills with experience in managing IT teams.
• Proven expertise in IT service management and system operations.
• Knowledge of ISO27001 and ISO22301 compliance standards.

Responsibilities

• Manage and mentor the IT Operations team for high performance.
• Ensure the reliability of systems and networks.
• Support IT Director in strategic IT initiatives.

Skills

Team leadership

IT infrastructure management

Cybersecurity practices

Process improvement

Job description

My client, one of the UK’s leading law firms, is looking for an IT Operations Manager to join their team in Northampton, Northamptonshire.

This is a strategic and hands-on role offering the opportunity to lead a talented team and play a key part in delivering innovation, operational resilience, and continuous improvement across the firm’s technology environment.

The Role

The IT Operations Manager will be responsible for ensuring that the firm’s systems, networks, and services operate reliably, securely, and efficiently. The position combines team leadership with technical oversight, service management, and strategic contribution to IT and digital transformation projects.

• Managing and mentoring IT Operations team members, ensuring high performance and professional development.
• Overseeing on-premises and cloud-based infrastructure, ensuring stability, scalability, and security.
• Supporting the IT Director with delivery of the firm’s IT, AI, and Innovation strategies.
• Working closely with the Innovation Manager and Digital Adoption Team on transformation and process‑improvement projects.
• Managing system security operations, backup and recovery, and compliance with ISO27001 and ISO22301 standards.
• Leading Cyber Essentials Plus accreditation renewals.
• Developing and documenting robust IT processes and procedures.
• Managing vendor relations...