IT Operations Manager

ISR RECRUITMENT LIMITED; Leeds; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading recruitment agency is seeking an experienced IT Operations Manager for their Leeds-based team, offering a salary of £50,000 to £55,000 per year. The ideal candidate will have strong experience in IT management, particularly within service management frameworks such as ITIL. This role includes managing operations, ensuring service delivery, and collaborating with various teams. Excellent company benefits and incentives are provided.

Benefits

Excellent company benefits

Incentives

Qualifications

• Strong experience in an IT Manager/Operations lead role.
• Certifications in service management methodologies (ITIL V4, ServiceNow).
• Experience managing teams of IT professionals.

Responsibilities

• Oversee day-to-day IT service operations.
• Ensure timely resolution of incidents and problems.
• Collaborate with Programme Delivery and Change teams.
• Identify opportunities to enhance service delivery.

Skills

ITIL practices

Service management methodologies

Change management planning

Escalation processes

Release management

Stakeholder management

Team management

Job description

• IT Operations Manager
• Leeds (2-3 days remote working per week)
• c 50,000 to 55,000 per year
• Plus excellent company benefits and incentives

The Opportunity

Our client is currently looking for a hands‑on IT Operations Specialist for their Leeds based IT team. You will have an excellent understanding of implementing ITIL practices and service management frameworks, as well as having direct responsibility for the management of teams delivering company services. You will have proactive line management skills to ensure that teams consistently deliver a high level of service across infrastructure, applications, and end‑user support.

Skills and Experience

• Strong experience working in an IT Manager/Operations lead role
• In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow, etc.)
• Experience with change management planning and documentation
• A deep understanding of escalation actions, processes and reporting
• Extensive exposure to release and deployment management processes
• Ability to manage senior level stakeholders and end clients
• Experience with managing teams of IT professionals

Role and Responsibilities

• Oversee day‑to‑day IT service operations, ensuring consistent delivery across infrastructure, applications, and end‑user support
• Ensure timely resolution of incidents and problems. Lead root cause analysis and implement preventative measures
• Collaborate with Programme Delivery and Change teams to ensure smooth transitions and minimal disruption to services
• Identify opportunities to enhance service delivery, reduce costs, and improve user experience

Applications

Please contact James here at ISR to further explore the range of opportunities we have available in the transport technology arena as we are partnered with a number of the significant players in the sector that are driving innovation, change and transformation providing excellent opportunities for you to develop your career?