IT Operations Manager

Taylor James Resourcing; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established financial services organization in the City of London seeks an IT Operations Manager to oversee outsourced IT services and manage third-party relationships. The role involves project and change management, as well as providing onsite IT support. Ideal candidates will have cyber security knowledge and relevant experience in managing supplier relationships. This role presents an exciting opportunity to work in a reputable sector.

Qualifications

• Experience in managing third-party supplier relationships is essential.
• Knowledge of cyber security and resilience required.
• Familiarity with the London insurance market is a plus.

Responsibilities

• Manage core IT services contracts effectively.
• Oversee project management and change management.
• Provide onsite IT support and triage issues.

Skills

Management of outsourced IT services

Project management

Change management

Incident management

Job description

Overview

IT Operations Manager. This well established and highly successful financial services organisation has an excellent reputation and is now looking for an IT Operations Manager, a newly created role. As the company’s IT infrastructure and its administration are delivered by third parties, this role is primarily one of outsourced services management, rather than hands-on technical work.

Responsibilities

• Management of core, outsourced IT services contract.
• Project management.
• Change management, working alongside Operations Manager.
• Onsite IT support and triage of issues prior to escalation to relevant supplier.
• Member of Incident Response Team.
• Membership of the monthly Information Security Forum.
• Management of software and device estate.
• Ongoing development of governance and controls around IT and Data.
• Auditor liaison and response.

Qualifications

• Experience managing third party supplier relationships.
• Working knowledge of cyber security, resilience and control.
• Knowledge of the London insurance market would be beneficial but not essential.