IT Operations Engineer (Infrastructure & Network Lead)

Government Recruitment Service; Borough of Runnymede; On-site; GBP 40,000 - 55,000; Full time

Job summary

A governmental recruitment agency is seeking an IT Operations Engineer in the Borough of Runnymede, UK. This role requires expertise in networking and cloud platform operations, particularly with Azure and Microsoft 365. The candidate will provide comprehensive support, manage configurations, and ensure security compliance across various services. Ideal applicants will enjoy problem-solving end-to-end and leading infrastructure projects. A strong background in IT support with proven experience in secure network management is essential.

Qualifications

• Experience with 1st, 2nd and 3rd line IT support.
• Proficiency in Azure and Microsoft 365 services.
• Strong understanding of network configurations and security.

Responsibilities

• Deliver support for networks and core infrastructure.
• Configure and test network changes following change control.
• Maintain security configurations and support vulnerability remediation.
• Lead infrastructure projects related to networking and security.

Skills

Networking

Cloud platform operations

Problem-solving

Security improvements

Technical lead experience

Tools

Azure

Microsoft 365

AWS

FortiGate firewalls

Job description

About the VMD

You may not have heard of the Veterinary Medicines Directorate (VMD), but have you ever:

• eaten meat, eggs, fish or honey
• drunk milk
• owned a pet or animal
• taken antibiotics

If you said yes to any of the above, you are directly affected by what the VMD does.

The VMD is the regulatory and policy lead responsible for issues concerning the authorisation, use, and manufacture of veterinary medicines in the UK.

Our aim is to protect public health, animal health, and the environment, and promote animal welfare by assuring the safety, quality and effectiveness of veterinary medicines.

Find out more at: About us - Veterinary Medicines Directorate - GOV.UK

About the Job

As our IT Operations Engineer you will be focused on our Networks, Servers and IT infrastructure. You will be a hands on technical lead, for day to day networking and cloud platform operations across our site and Microsoft cloud tenancy.

You will provide 1st–3rd line support for networks and core infrastructure, collaborate closely with our managed service providers , third party service providers and vendors for escalations and complex changes, and steward our Azure/M365 estate. You’ll also liaise with our managed AWS provider to ensure effective service and knowledge flow to the technical operations Team.

This is a great role for who enjoys solving problems end to end, improving reliability and security, and working across on prem networks, cloud platforms and modern workplace technologies.

Your main duties will be to

• Deliver 1st, 2nd and 3rd line support for VMD networks, Azure/M365 core services, and office infrastructure within agreed SLAs.
• Own incident/problem diagnosis across FortiGate firewalls, managed Wi Fi, switching, VPN/remote access, DNS/DHCP/NTP, and meeting room AV/Teams Rooms setups.
• Configure, test and deploy network changes (e.g., routing/VLANs, SD WAN/segmentation, VPNs, wireless SSIDs, NAC/RADIUS) following change control.
• Maintain secure configurations and patching across firewalls, network appliances and platform services; support vulnerability remediation.
• Embed Zero Trust principles, Conditional Access, MFA, device compliance, and least privilege access in Entra ID (Azure AD) and M365.
• Coordinate with the network/infra MSP for escalations, complex changes, root cause analysis and service improvements.
• Lead or contribute as the infrastructure SME on projects—network refreshes, security uplift, Azure landing zone improvements, M365 platform enhancements, and AV/meeting room upgrades.
• Cloud & Identity: Azure (networking, IaaS/PaaS), Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams, Defender, Intune/Endpoint Manager, Conditional Access), Entra ID (Azure AD).
• Work with the managed AWS team to ensure effective support for 1st line (runbooks, knowledge transfer, monitoring/alerting, incident pathways).
• Manage supplier tickets, license/support renewals, and maintenance windows.
• Contribute to risk assessments, audits and accreditation evidence; align with ITIL v4 processes and relevant government security guidance.
• Implement and maintain Azure networking (VNets, subnets, NSGs/ASGs, firewalls, private endpoints, site‑to‑site VPN/ExpressRoute where applicable).
• Comply with ISO 9001 (quality management) and ISO 27001 (information security) standards, and GDPR and record management requirements.
• Act corporately – meeting, role-modelling, embedding, and championing the corporate objectives set by the VMD.