IT Operations Engineer, Application Support

Point72; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading investment firm in London seeks an experienced IT Operations Engineer for its Application Support Team. In this role, you will provide technical support for Macro trading applications, oversee incident management, and implement robust onboarding processes. The ideal candidate has over 7 years of application support experience in financial services, familiarity with SQL, and strong mentorship skills. Excellent benefits include private medical care and support for employee groups.

Benefits

Private medical and dental care

Educational assistance reimbursement

Volunteer opportunities

Employee assistance program

Qualifications

• 7+ years of application support experience within the financial services industry.
• Experience with SQL and other scripting languages.
• Experience working with Unix.
• Prior experience in a team lead or senior role.
• Strong understanding of order management workflows.

Responsibilities

• Lead the build out of the Macro trading application support function.
• Act as a key escalation point for application incident management.
• Provide cross training for the wider Trading Application Support team.
• Design and implement robust processes for application onboarding.
• Collaborate with users and technology teams to create project plans.

Skills

Application support experience

SQL

Scripting languages

Unix

Incident resolution

Mentoring

Order management workflows

Job description

IT Operations Engineer, Application Support

London

A Career with Point72’s Application Support Team

As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

What you’ll do

• Lead the build out of the Macro trading application support function to provide technical support to our investment professionals
• Act as a key escalation point for application incident management, leading communications with end-users and senior technology stakeholders on the progress and status of incident resolution
• Communicate with end-users and senior technology stakeholders throughout incidents
• Provide cross training for the wider Trading Application Support team and ensure that documentation is maintained
• Design and implement robust processes for Macro investment professional application onboarding, including initial setup, access management and user limits administration
• Implement and regularly review processes, procedures, and policies, and introduce automation to improve team consistency and performance
• Collaborate with users and technology teams to create project plans
• Oversee the day-to-day operations of the team, including reporting team metrics related to incident and request handling

What’s required

• 7+ years of application support experience within the financial services industry Experience with SQL and other scripting languages
• Experience working with Unix
• Prior experience in a team lead or senior role, demonstrating ability to mentor individuals with varying levels of experience
• Experience managing major outage communications and proven ability to resolve client issues
• Ability to deliver incident resolution for clients
• Strong understanding of order management workflows
• Commitment to the highest ethical standards

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Private medical and dental care, with vision allowance
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Employee assistance program
• Educational assistance reimbursement

About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit https://point72.com/.

Diversity

Point72 invites you to provide the following information to assist it in tracking the effectiveness of its diversity initiatives in connection with its recruitment outreach. The provision of this information is voluntary and failure to provide it will not subject you to any adverse treatment. Where provided, the information will be kept confidential and will not form part of your application. No information will be published or used in any way which allows any individual to be identified.