IT Operations Engineer

Adria Solutions Ltd.; Warrington; On-site; GBP 30,000 - 45,000; Full time

Job summary

A well-established professional services organisation in Warrington is seeking an experienced IT Operations Engineer to ensure secure, stable, and high-performing IT systems. You will provide IT support, manage service desk tickets, and collaborate with third-party vendors. Key requirements include over 1 year of IT support experience, strong knowledge of Windows environments, and attention to detail. The company offers benefits such as a pension plan, life assurance, and discounted gym membership.

Benefits

Company pension

Life assurance

Discounted gym membership

Qualifications

• 1+ years of experience in IT support or operations.
• Strong experience with Windows environments.
• Solid understanding of IT service management.

Responsibilities

• Provide onsite and field-based IT support.
• Manage service desk tickets lifecycle.
• Install, configure, and maintain hardware and software.

Skills

IT support

Systems administration

Troubleshooting

Attention to detail

Customer-focused

Tools

Windows

ISO27001

GDPR

Job description

IT Operations Engineer - Warrington

Our client, a well-established and growing professional services organisation, is seeking an experienced IT Operations Engineer to join their IT team based in Warrington.

This is a hands‑on, operational role responsible for maintaining secure, stable, and high‑performing IT systems while delivering high‑quality support across head office and branch locations. You will play a key role in infrastructure support, service management, security compliance, and continuous improvement of IT operations.

As IT Operations Engineer, you will:

• Provide onsite (Warrington HQ) and field‑based IT support to branch offices
• Participate in the IT rota to ensure 8am–5pm operational coverage
• Manage the full lifecycle of service desk tickets (incidents, problems, changes)
• Install, configure, and maintain computing hardware and software
• Manage secure user access and permissions (least privilege model)
• Troubleshoot and diagnose system issues, performing root cause analysis
• Work with third‑party vendors and hosted infrastructure providers
• Maintain accurate technical documentation and asset records
• Communicate system changes, releases, and operational issues to stakeholders
• Ensure compliance with data protection standards and ISO27001 policies

This role requires strong ownership, attention to detail, and a proactive approach to maintaining operational excellence across the IT environment.

Key Requirements

• 1+ years’ demonstrable experience in IT support, systems administration, or IT operations
• Strong experience supporting Windows environments (desktop & server)
• Experience managing hardware, software deployments, and secure access controls
• Solid understanding of IT service management processes (incident, problem, change)
• Experience liaising with third‑party vendors and infrastructure providers
• Strong troubleshooting and analytical skills
• High attention to detail and commitment to documentation
• Awareness of GDPR, ISO27001, and data security best practice
• Professional, customer‑focused, and personable approach

What’s on Offer

• Company pension
• Life assurance
• Discounted gym membership

Interested? Please Click Apply Now!

IT Operations Engineer - Warrington