IT Operations Associate

Aviva; Norwich; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading insurance firm in Norwich seeks an IT Operations Associate to enhance technology operations. The ideal candidate should have experience in device management and Microsoft tech, particularly MCM, Intune, and Azure. Responsibilities include process improvement and hardware management as part of a larger transition project. The role offers a salary of £30,000 to £33,000 plus bonuses and generous benefits, including a pension scheme and holiday flexibility.

Benefits

Bonus opportunity up to 8%

Generous pension scheme with up to 14% contribution

29 days holiday plus bank holidays

Retailer discounts

Flexible benefits options

3 paid volunteering days

Qualifications

• Experience in device management and Microsoft technologies.
• Strong attention to detail in a busy environment.

Responsibilities

• Analyse and improve processes for reliable service delivery.
• Manage hardware needs across the business during a transition project.

Skills

Knowledge of MCM

Good understanding of Microsoft Office

Familiarity with Dell hardware

Strong problem-solving skills

Ability to multitask

Tools

Intune

Azure

Windows 11

Job description

IT Operations Associate

Location: Norwich

Salary: £30,000 to £33,000

Do you have a passion for IT operations and hardware?

If so, this could be the perfect role for you. We’re looking for someone who enjoys working with technology and wants to make a real impact on how we deliver services.

This is a great opportunity for someone with experience in device management and Microsoft technologies, or for someone ready to take the next step in their IT career.

This role is based in the office 5 days per week

A bit about the job:

You’ll join our Hardware Lifecycle team in Norwich, working closely with colleagues to keep our technology operations running smoothly.

Your role will focus on analysing and improving processes to make sure we deliver reliable, services.

You’ll also help implement frameworks and manage hardware needs across the business – playing a key part in Aviva’s transition project that’s saving us £100K+.

Skills and experience we’re looking for:

• Knowledge of MCM, Intune and Azure
• Good understanding of Microsoft Office and Windows 11
• Familiarity with Dell hardware
• Ability to multitask and stay organised in a busy environment
• Strong problem-solving skills and attention to detail

What you’ll get for this role:

• Starting salary between £30,000 and £33,000 (depending on skills and experience).
• Bonus opportunity 8% of annual salary – Actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools. Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

• We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box?
• Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
• We flex locations, hours and working patterns to suit our customers, business, and you.
• To find out more about working at Aviva take a look here.
• We interview every disabled applicant who meets the minimum criteria for the job.
• Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Kirthi a call on 02045922145 or send an email to [e-mail]