IT Operations Analyst: Global Broadcast & Production Support

NBC Universal; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading media and entertainment company in Greater London is seeking a TechEx IT Operations Analyst to provide IT support to clients. The role requires flexibility, desktop support, and experience across multiple technologies. Ideal candidates will have a minimum of 3 years' experience and strong problem-solving skills. This position includes occasional out-of-hours work to support projects and initiatives.

Qualifications

• Minimum 3+ years of experience providing IT support in a client-facing role.
• Experience supporting WIN10 and Apple OSX desktop platforms.
• Advanced knowledge of O365 Ecosystem.

Responsibilities

• Provide IT support to clients across UK offices.
• Participate in shift rotations across multiple disciplines.
• Support productions and broadcast for multiple business units.

Skills

Customer service

Problem solving

Multi-tasking

Communication skills

Accountability

Cyber Security protocols

Tools

WIN10

Apple OSX

O365 Ecosystem

Active Directory

Service Now

Basic Networking

Job description

A leading media and entertainment company in Greater London is seeking a TechEx IT Operations Analyst to provide IT support to clients. The role requires flexibility, desktop support, and experience across multiple technologies. Ideal candidates will have a minimum of 3 years' experience and strong problem-solving skills. This position includes occasional out-of-hours work to support projects and initiatives.