IT Operations Analyst

Systematix; Little Chalfont; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology solutions provider in Little Chalfont is seeking an IT Operations Analyst for a 3-month rolling contract. You will provide user support, manage IT systems, and troubleshoot hardware and software issues. Ideal candidates possess an Associate’s Degree in IT and over 4 years of experience in desktop support. This role requires strong analytical and communication skills, alongside the ability to work effectively as part of a team. This position is onsite in South East England.

Qualifications

• 4+ years of providing second line end user desktop support.
• Up-to-date professional IT certification.
• Strong knowledge of IT hardware and associated peripherals.
• Excellent judgment and organizational skills.

Responsibilities

• Providing user and administrative support for IT systems and applications.
• Performing maintenance and troubleshooting of all relevant hardware and software.
• Assisting in the development of desktop support and local server systems strategy.
• Logging support activities in the Service Desk system.

Skills

Desktop support

Technical troubleshooting

System administration

Analytical skills

Communication skills

Education

Associate’s Degree in Information Technology

Tools

Microsoft Office

Job description

Systematix is currently looking for an IT Operations Analyst to help with the implementation of a diverse IT Operations network, for one of the world’s leaders in Life Sciences technologies.

ABOUT THE PROJECT

Working as Infrastrucutre Operations Analyst for the Client Technologies division, you will be responsible for providing support for our Executives as well as gneralIT Operations including service desk, system administration, development, security and support of all relevant IT infrastructure, systems and applications.

ABOUT THE RESPONSIBILITIES

• Providing user and administrative support for IT systems, applications and Infrastructure
• Providing technical guidance to users and management for IT related issues and queries
• Performing maintenance and troubleshooting of all relevant hardware, software and systems
• Assist Manager / Supervisor in development of desktop support and local server systems strategy
• Perform maintenance and troubleshooting of all relevant hardware and software.
• Implementation and support of network operating systems and services.
• Configuration, installation & deployment of all PC’s and PC related peripherals.
• Configuration, installation, deployment & support of desktop management suite.
• Supporting local manufacturing systems.
• Developing and maintain appropriate desktop and server related procedures and ensure these procedures are enforced.
• Developing & maintaining appropriate disaster recovery procedures.
• Developing a working knowledge of department specific applications.
• Keeping abreast of technical aspects of PC-LAN computing environment.
• Providing project management for implementations and roll-outs.
• Providing Manager / Supervisor with equipment projections and assist with purchasing.
• Performing daily backup procedures as defined by technical leads.
• Identifying opportunities and recommend solutions for improving service, efficiency and effectiveness.
• Performing system analysis and utilisation reports as required.
• Logging into and using telephone and computer based Service Desk system to record all support activities.

ABOUT THE QUALIFICATIONS

• Associate’s Degree in Information Technology (or equivalent)
• Up-to-date professional IT certification
• 4+ year experience of providing second line end user desktop support
• 4+ year experience of PC applications / operating systems / hardware
• Strong knowledge of IT hardware and associated peripherals
• Excellent knowledge of Microsoft operating system and Office applications
• Ability to use technical documentation and diagnostic tools to solve hardware and software problems
• Ability to work as part of a team
• Excellent judgment and strong analytical skills as well as follow-up and organizational skills
• Strong written and verbal communication skills
• Ability to perform risk assessments
• Willing to provide out of hours support and coverage for National holidays

ABOUT THE ROLE

This is a 3-month rolling contract to be performed onsite at our client’s location in the South East England area.