IT Operations Administrator

PA Consulting Group; West of England; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Health and lifestyle perks

25 days annual leave

Company pension

Annual performance-based bonus

Employee share ownership

Tax efficient benefits

Job summary

PA Consulting Group is seeking an IT Operations specialist to deliver robust technical support across global systems. The role focuses on ensuring availability, reliability, and security of our IT infrastructure, with emphasis on environments and services managed by the Group Systems IT Operations team.

You will work in a hybrid model from our Royston office, contributing to incident response, system monitoring, and service desk support while collaborating with multiple departments to align IT

Qualifications

• Demonstrable troubleshooting capability and capable of working under pressure.
• Ability to develop clear and concise documentation.
• Key attention to detail and capable of working to a high degree of accuracy.
• Ability to work effectively within a team.

Responsibilities

• Server administration at both hypervisor and operating system levels.
• Systems administration for a range of technical services including the Office 365 suite, Azure, third party security and archiving tools, directory services, server and storage system and SaaS products.
• Supporting the Service Desk with a range of process activities such as new joiners, leavers and changes to existing colleague account and security details.
• Troubleshooting technical issues with both internal and external customers.
• Data retention activities ensuring that backups complete as required and intervening when problems arise.
• Daily service checks and system monitoring with incident management/resolution.
• Problem analysis of business-critical systems.
• Supporting all teams that have operational accountability.
• Participating in scheduled maintenance periods by applying patches and upgrades to systems under the direction of the assigned leader for the period.

Skills

Troubleshooting

Documentation

Attention to detail

Teamwork

Tools

Office 365

Azure

Directory Services

Archiving tools

Security tools

SaaS platforms

Job description

Global Innovation and Technology Centre, Back Lane, Melbourn, Hertfordshire, SG8 6DP, United Kingdom, Melbourn SG8 6DP, GB

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

Hybrid working - this role will be based in our Royston office 2-3 days a week. the days will be flexible, based around events and project work.

About the Group Systems team

The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specialising in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security and Technology and Operations.

Our Service teams sit within the Technology and Operations pillar, delivering end to end support for our users and includes the Global Service Desk, 2nd line, Application Support teams, Operations, Infrastructure and Digital Workspace teams.

About the IT Operations Team

The IT Operations team is part of the wider Group Systems department specialising in providing comprehensive IT services to our people. Group Systems manage a wide range of hardware and software tailored to each individual and their role in the firm and have support services available to cover business hours in all our offices with an ongoing review of IT process to ensure we best align to business priorities.

Specifically, the IT Operations team provide IT technical support to global infrastructure systems and services. Our primary focus is to ensure that all environments are available, reliable, secure and able to meet the demands placed upon it. We are a central point of reference for all of Group Systems, and often the first technical discipline for the Service Desk outside of desktop related matters.

Some of our responsibilities include:

• Server administration at both hypervisor and operating system levels


• Systems administration for a range of technical services including the Office 365 suite, Azure, third party security and archiving tools, directory services, server and storage system and SaaS products


• Supporting the Service Desk with a range of process activities such as new joiners, leavers and changes to existing colleague account and security details


• Troubleshooting technical issues with both internal and external customers


• Data retention activities ensuring that backups complete as required and intervening when problems arise


• Daily service checks and system monitoring with incident management/resolution


• Problem analysis of business-critical systems


• Supporting all teams that have operational accountability


• Participating in scheduled maintenance periods by applying patches and upgrades to systems under the direction of the assigned leader for the period

As a central point of reference for Group Systems, being in the IT Operations team opens possibilities to work with all departments and take on a variety of projects. We work in a small team that allows for work to be equally shared, along with opportunities to learn as you work, such as training courses and career development.

Qualifications

Required Qualities

As a member of IT Operations, you’ll be working in a team to provide technical support for our people at PA. Whilst most of the core skills required for the role can be learnt on the job through training, we expect you will have:

• Demonstrable troubleshooting capability and capable of working under pressure


• Ability to develop clear and concise documentation


• Key attention to detail and capable of working to a high degree of accuracy


• Ability to work effectively within a team

Candidates must possess UK single-nationality and have resided in the UK for a minimum of 5 years in order to obtain the security clearance level needed for this role. Candidates without this cannot be considered.

Please be aware that some of our UK roles at PA Consulting require a UK security clearance.

All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK.

We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying.

#LI-HM3

Additional information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family


• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5additional days


• Generous company pension scheme


• Opportunity to get involved with community and charity-based initiatives


• Annual performance-based bonus


• PA share ownership


• Tax efficient benefits (cycle to work, give as you earn)

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.