IT Network Support Engineer

Michael Page (UK); Coventry; On-site; GBP 35,000 - 40,000; Full time

Job summary

A growing Managed Service Provider in Coventry is seeking an IT Network Support Engineer to provide expert technical support in a collaborative environment. Offering a salary of £35,000 - £40,000 per annum and a benefits package, this role involves 2nd/3rd Line support across a range of Microsoft technologies, including troubleshooting and guiding team members. Ideal candidates will have 2-3 years of relevant experience and excellent communication skills. Opportunities for training and professional growth are available.

Benefits

Extensive company benefits package

Training opportunities including sponsorship for professional accreditations

Qualifications

• 2-3 years experience at a 2nd/3rd Line level.
• Excellent communication skills required.
• Experience in a Managed Service environment preferred.

Responsibilities

• Provide expert 2nd and 3rd Line technical support.
• Cover the full stack of Microsoft technologies.
• Troubleshoot and guide junior team members.

Skills

Windows 10 / 11

Windows Server

Active Directory

Office 365 / EntraID

Virtualisation - VMWare / Hyper V

Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP

Job description

About Our Client

• Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK.
• The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space.
• With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists.

Job Description

• As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base.
• Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery.
• This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas.
• You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team.
• In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time.
• The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary.
• Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area.

The Successful Applicant

This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in:

• Windows 10 / 11
• Windows Server
• Active Directory
• Office 365 / EntraID
• Virtualisation - VMWare / Hyper V
• Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP

What's on Offer

• A salary range of £35,000 - £40,000 per annum.
• Extensive company benefits package.
• Fantastic training opportunities including sponsorship for professional accreditations.

This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.