IT Mobile Device Support Technician (Contract) - 460244

Experis IT; Corsham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT services provider in the UK is seeking an IT Mobile Device Support Technician to join their team in Corsham. This role involves providing hands-on support for Apple and Android devices, managing service tickets, and ensuring compliance with processes. The ideal candidate will have experience with Intune and excellent customer service skills. Mandatory SC Clearance is required. This is a contract position offering £25.15 per hour with a focus on team collaboration and communication.

Benefits

Holiday entitlement of 31 days (pro-rata)

Exposure to secure environments

Qualifications

• Experience supporting mobile devices in a corporate environment.
• Strong troubleshooting skills and familiarity with Intune.
• Excellent communication and customer service skills.
• Mandatory SC Clearance for this role.

Responsibilities

• Respond to service tickets and provide timely updates.
• Diagnose and resolve mobile device issues for users.
• Follow departmental procedures for ticket management.
• Maintain professional communication with customers.

Skills

Support Apple iOS devices

Support Android devices

Troubleshooting skills

Excellent communication

Customer service skills

Ability to work independently

Tools

Microsoft Intune

Job description

IT Mobile Device Support Technician (Contract)Location: Corsham, SN13
Clearance: Government SC Clearance Required
Start Date: ASAP
End Date: 20 March 2026
Schedule: Monday-Friday, 09:30-18:00
Contract Type: Consultant (IR35 In Scope)
Pay Rate: £25.15 per hour

About the Role

We are seeking an experienced IT Mobile Device Support Technician to join a secure, high-profile environment, providing hands‑on support for Apple and Android devices across multiple hardware configurations within a corporate setting.

Key Responsibilities

• Service Ticket Management: Respond promptly to tickets in your regional queue, updating progress after each visit.
• User Support: Contact users to diagnose and resolve mobile device issues, including:
  • Enrolling / de‑enrolling devices in Microsoft Intune
  • New device setup and configuration
  • Password resets and security assistance
  • Troubleshooting application‑related issues
• Process Compliance: Follow departmental procedures and ensure all tickets are managed and updated accurately.
• Relationship Building: Maintain professional communication with customers and third‑party contacts.
• Team Collaboration: Attend daily calls and team meetings, flagging issues and suggesting process improvements.

What We're Looking For

• Previous experience supporting Apple iOS and Android devices in a corporate environment.
• Strong troubleshooting skills and familiarity with Intune device management.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• SC Clearance is mandatory for this role.

Additional Details

• Driving Required: Yes (for business purposes)
• Holiday Entitlement: 31 days (pro‑ratio)
• IR35 Status: In Scope
• Pay Rate: £25.15 per hour

Why Join Us?

This is a unique opportunity to work on a critical project, gain exposure to secure environments, and collaborate with a leading IT services provider. If you thrive in a fast‑paced, customer‑focused role and have the technical expertise to support mobile devices, we'd love to hear from you.

Apply Now to be part of a team that keeps essential services running smoothly.