IT Mobile Device Support Technician (Contract) - 460244

Experis - ManpowerGroup; Corsham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading IT services provider in Corsham is seeking an experienced IT Mobile Device Support Technician. This role focuses on providing hands-on support for Apple and Android devices within a secure environment. Key responsibilities include managing service tickets, diagnosing user-reported issues, and collaborating with team members. Ideal candidates have solid experience supporting mobile devices and must possess SC Clearance. Enjoy competitive pay at £25.15 per hour and a dynamic work environment.

Benefits

31 days holiday entitlement

Opportunity to work on critical projects

Exposure to secure environments

Qualifications

• Experience supporting Apple iOS and Android devices in a corporate environment.
• Strong troubleshooting skills with Intune device management.
• Excellent communication and customer service skills.
• Capability to work independently and in a team.
• SC Clearance is mandatory.

Responsibilities

• Respond to service tickets promptly, updating after each visit.
• Contact users to diagnose and resolve mobile device issues.
• Follow departmental procedures for ticket management.
• Maintain professional communication with clients and contacts.
• Attend daily calls and meetings, reporting issues and suggesting improvements.

Skills

Troubleshooting skills

Experience with Apple iOS devices

Experience with Android devices

Intune device management familiarity

Excellent communication skills

Customer service skills

Job description

IT Mobile Device Support Technician (Contract)

Location: Corsham, SN13
Clearance: Government SC Clearance Required
Start Date: ASAP
End Date: 20 March 2026
Schedule: Monday-Friday, 09:30-18:00
Contract Type: Consultant (IR35 In Scope)
Pay Rate: £25.15 per hour

About the Role

We are seeking an experienced IT Mobile Device Support Technician to join a secure, high-profile environment, providing hands‑on support for Apple and Android devices across multiple hardware configurations within a corporate setting.

Key Responsibilities

• Service Ticket Management: Respond promptly to tickets in your regional queue, updating progress after each visit.
• User Support: Contact users to diagnose and resolve mobile device issues, including:
  • Enrolling/de‑enrolling devices in Microsoft Intune
  • New device setup and configuration
  • Password resets and security assistance
  • Troubleshooting application‑related issues
• Process Compliance: Follow departmental procedures and ensure all tickets are managed and updated accurately.
• Relationship Building: Maintain professional communication with customers and third‑party contacts.
• Team Collaboration: Attend daily calls and team meetings, flagging issues and suggesting process improvements.

What We're Looking For

• Previous experience supporting Apple iOS and Android devices in a corporate environment.
• Strong troubleshooting skills and familiarity with Intune device management.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• SC Clearance is mandatory for this role.

Additional Details

• Driving Required: Yes (for business purposes)
• Holiday Entitlement: 31 days (pro‑ratt)
• IR35 Status: In Scope
• Pay Rate: £25.15 per hour

Why Join Us?

This is a unique opportunity to work on a critical project, gain exposure to secure environments, and collaborate with a leading IT services provider. If you thrive in a fast‑paced, customer‑focused role and have the technical expertise to support mobile devices, we'd love to hear from you.

Apply Now to be part of a team that keeps essential services running smoothly.