IT Manager - Americas

British Airways; United Kingdom; Remote; GBP 60,000 - 91,000; Full time

Job summary

A prominent airline is seeking an IT Service Delivery Manager for the Americas. You will ensure technology enables outstanding service, manage IT services across the region, and support route start-ups and business projects. Ideal candidates should have a strong IT background, experience in vendor management, and excellent stakeholder communication skills. This role includes travel throughout the Americas and regular visits to the New York office.

Benefits

Opportunity for diverse projects

Professional development in IT delivery

Qualifications

• Solid technical foundation with broad IT knowledge.
• Experience working in a dynamic, fast-paced environment.
• Drive, initiative, and confidence to work autonomously.

Responsibilities

• Provide IT services for business operations and projects.
• Manage vendor and supplier relationships.
• Support route start-ups and close-downs.

Skills

Strong organisational skills

Excellent stakeholder management

Hands-on IT knowledge

Ability to manage remote teams

Solution-focused approach

Education

Relevant qualification in ITIL Service Management

Project management background or qualification

Tools

JIRA

Confluence

ServiceNow

Job description

Your Role

From supporting our day-to-day operations to enabling exciting new route launches and lounge openings, you'll be at the center of our IT delivery across the Americas. You'll work closely with colleagues, suppliers, and stakeholders to ensure our technology supports our ambition to be a precision-led, customer-focused airline.

Your responsibilities will include:

• Providing IT services for business-as-usual operations, as well project delivery across the region
• Managing vendor and supplier relationships, including participating in contract negotiations
• Supporting route start-ups and close-downs with seamless IT execution
• Overseeing IT requirements for lounge openings and business expansion projects
• Acting a primary escalation channel for your areas of responsibility
• Bringing fresh thinking and continuous improvement to how we deliver IT services
• Building strong relationships with stakeholders across the Americas operation

About You

We\'re looking for someone with a solid technical foundation who can combine strategic thinking with practical delivery. You\'ll be comfortable working independently, travelling across the region, and visiting our JFK office regularly.

You\'ll need:

• A well-rounded technical background with broad IT knowledge
• The ability to work hands-on in a dynamic, fast-paced environment
• Strong organisational skills and a solution-focused approach
• Flexibility to travel, including regular trips to JFK
• Drive, initiative, and the confidence to work autonomously
• Excellent stakeholder management and communication skills
• Ability to manage both local and remote technical teams

It would be advantageous if you have:

• Experience with IT service management tools such as JIRA, Confluence, & ServiceNow
• ITIL Service Management experience or relevant qualification
• A project management background or relevant qualification
• Supplier and vendor management experience, including contract negotiations
• Knowledge of the aviation or travel industry

Why This Role Matters

As IT Service Delivery Manager for the Americas, you\'ll be instrumental in ensuring our technology enables outstanding service for our customers and colleagues. You\'ll have the opportunity to shape how we deliver IT services, work on diverse and interesting projects, and be part of a team that\'s integral to British Airways\' success in the region.

Location & Travel

This role is based in North America with travel required across the region, including regular visits to our New York and JFK office.

You must have employment authorization to work in the United States.

We are an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Following successful applications the following assessment process will apply:

• 1st stage virtual interviews (motivation/fit) - W/C 17th November 2025
• Final interviews (competency questions and technical case study) - 3/4th December 2025 the location for this will be at our Manhattan office space. Address will be shared with successful candidates.