IT Manager

ECS Resource Group Ltd; England; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading IT services provider in the UK is seeking an experienced IT Operations Manager to ensure the smooth operation of IT environments. You will manage IT infrastructure, oversee the IT support desk, and drive continuous improvement initiatives. The ideal candidate will have a strong leadership background, expertise in cloud services, and experience in service management. This position requires minimal on-site presence, offering a flexible work environment.

Qualifications

• Hands-on experience in IT operations management.
• Strong understanding of IT infrastructure and cloud services.
• Proven track record in leading IT support teams.

Responsibilities

• Oversee IT operations to ensure uptime and efficiency.
• Plan and deliver IT projects to improve performance.
• Manage service providers and uphold service levels.

Skills

Leadership & People Management

Service Desk Management

Cyber Security

Microsoft 365 Administration

Infrastructure Support

Tools

HALO ITSM

RMM

Job description

Overview

IT Operations Manager

Location: Farnham (x2 days per week)

Salary: 45k - 50k

Job role

We are looking for a hands on IT Operations Manager who is responsible for ensuring the smooth, secure, and efficient operation of the organisation's IT environment. This role oversees the management and optimisation of IT infrastructure, networks, systems, and cloud services, while leading the IT Support Desk to deliver high-quality, responsive technical assistance to end users.

The postholder will plan and deliver IT projects that enhance business performance and resilience, ensuring that systems are reliable, scalable, and aligned with organisational goals. Working closely with stakeholders across the business, the IT Operations Manager will drive continuous improvement, manage suppliers and service levels, and uphold best practices in security, availability, and service delivery.

Key Responsibilities

• Service Desk & End-User Support
• Microsoft 365 Administration
• Service Management & Reporting
• HALO ITSM Administration
• Infrastructure & Project Delivery
• Infrastructure Support & Maintenance
• RMM, Patch & Security Management
• Data Backup & Business Continuity
• Security & Compliance
• Cyber Security
• Network & Telephony Management
• Leadership & People Management

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.