IT Manager

AVK-SEG Ltd; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A technology services company in London is seeking an experienced IT Manager to oversee technology infrastructure and cybersecurity. The ideal candidate will have at least 4 years of experience, managing outsourced IT providers, and will play a strategic role in defining the company's IT roadmap. This position offers a hybrid working model and a comprehensive benefits package including private health insurance and a performance bonus.

Benefits

Private Health Insurance

Performance Bonus

25 days annual leave + bank holidays

Birthday Off

Pension Plan

Hybrid working / Flexible working

Qualifications

• Minimum 4 years’ experience in IT management.
• Experience with cybersecurity and data compliance.
• Strong working knowledge of SharePoint and Teams.

Responsibilities

• Act as the internal point of contact for IT operations.
• Define the IT roadmap in collaboration with business leaders.
• Manage day-to-day user experience across Microsoft tools.
• Oversee cybersecurity activities related to GDPR compliance.
• Develop IT and data protection policies.

Skills

Strong knowledge of Microsoft 365

Experience managing outsourced IT providers

Strong communication skills

Understanding of ISO 27001 and GDPR

Ability to manage IT assets

Job description

Reporting into the VP of Business Operations within the Business Operations team, the IT Manager will act as AVK’s internal lead for technology infrastructure, and cybersecurity, ensuring our systems remain secure, reliable, and scalable as the business continues to grow.

Working closely with our outsourced IT provider (CodeZero), this role will manage day-to-day IT operations while defining AVK’s longer-term strategy for in-house capability, digital resilience, and data compliance.

The IT Manager will play a strategic role within Business Operations, partnering with the Head of Data to ensure the right infrastructure, governance, and policies are in place to support ISO accreditation and strong data protection standards.

IT Vendor and Relationship Management (35%)

• Act as AVK’s internal point of contact for all IT operations delivered through CodeZero
• Maintain a strong working relationship with CodeZero, ensuring collaboration and clear communication
• Coordinate hardware acquisition, installation, and lifecycle management through CodeZero
• Support a smooth and efficient onboarding process for new starters, ensuring hardware, access, and setup are ready on day one
• Keep internal teams informed on any planned changes, upgrades, or outages

Strategic IT and Infrastructure Planning (25%)

• Define AVK’s IT roadmap in collaboration with the VP of Business Operations and the Head of Data
• Identify opportunities to improve resilience, user experience, and data security
• Align infrastructure and tools with AVK’s broader business operations and data strategy

Cybersecurity and Data Compliance (20%)

• Oversee cybersecurity activities delivered through CodeZero, ensuring protection standards are upheld
• Partner with the Head of Data and compliance team to maintain GDPR and ISO 27001 compliance
• Maintain risk registers, incident documentation, and recovery procedures
• Support regular reviews of data access, permissions, and device security, alongside the wider business operations team.

Systems Oversight and Support (10%)

• Manage day-to-day user experience across Microsoft 365, Fabric, SharePoint, Teams, and related tools
• Work closely with CodeZero on configurations, permissions, and issue resolution
• Support integration between Microsoft tools and key business platforms (Salesforce, NetSuite, etc.)
• Provide second-line support for internal users and escalate as needed through CodeZero
• Work closely with the Head of Data to help build the data architecture for AVK

Policy Development and Reporting (10%)

• Maintain AVK’s IT and data protection policies (acceptable use, access, retention, etc.)
• Support internal and external audits with clear evidence of IT controls and standards
• Alongside our Enablement Manager, develop simple guides and training materials to promote good IT and cybersecurity practice
• Provide structured updates to the VP of Business Operations on key risks, progress, and improvements

Technical Expertise

• Minimum 4 years’ experience
• Experience managing outsourced IT providers or MSPs
• Strong working knowledge of Microsoft 365, SharePoint, Teams, and related admin environments
• Understanding of ISO 27001, GDPR, and general IT governance standards
• Capable of managing IT assets, licenses, and device security with clear documentation
• Skilled communicator with the ability to guide both technical and non-technical users

• Private Health Insurance
• Performance Bonus
• 25 days annual leave + bank hols
• Birthday Off
• Pension Plan
• Hybrid working / Flexible working

AVK|SEG does not discriminate on the race, colour, religion, sex, age, nationality, disability, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We will endeavour to respond to all applicants however due to the volume of responses, we can only guarantee that candidates who have been shortlisted will be contacted.