IT Manager

Norman Rourke Pryme; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A multi-disciplinary consultancy in the United Kingdom is seeking an experienced IT Manager to lead the management of their IT environment. The role involves ensuring the security and performance of critical systems like Microsoft 365 and Salesforce while collaborating with managed service providers. The ideal candidate should possess a strong background in cloud environments and vendor management. Benefits include a competitive salary and private healthcare.

Benefits

Competitive Salary

Private Healthcare

Workplace Pension

Training and Development

Sponsorship of Professional Membership

Eligibility for a performance related bonus

Qualifications

• 5+ years of experience in IT management or related field.
• Strong understanding of cloud-based environments and cybersecurity best practices.
• Proven ability to manage third-party vendors and service providers.

Responsibilities

• Oversee day-to-day management of the IT environment.
• Ensure reliability, security, and performance of core systems.
• Collaborate with the MSP to monitor cybersecurity risks.

Skills

Problem-solving

Analytical skills

Communication

Stakeholder management

Vendor management

Tools

Microsoft 365

Azure

Deltek Vantagepoint

Salesforce

Job description

Our Values:Excellence; Innovation; Collaboration; Ethics; Sustainability

We are a multi-disciplinary consultancy delivering services across the UK within the construction, transportation, highways, and infrastructure sectors. Our business has been built on exceptional people and commitment to service excellence.

Our in-depth knowledge of the areas in which we work in, allows us to provide considered advice on development and investment strategies, risk management, procurement strategy and design development.

As a business that designs and delivers projects, from office buildings and homes to entire public realms and streetscapes, we understand that reflecting the needs of the communities we serve is key to long-term success - not just for our clients but for those that use and interact with these spaces.

We pride ourselves on our culture of supportive growth; providing mentoring opportunities and assisting with both professional and personal development. We know our people are the heart of our success and we really love what we do – we work smarter, together.

Opportunity

We’re looking for an experienced and proactive IT Manager to lead the day-to-day management of our IT environment and ensure the reliability, security, and performance of our core systems.

In this role, you’ll work closely with our managed service provider and key technology partners to maintain and enhance our IT infrastructure. You’ll also provide operational leadership and technical oversight across critical platforms including Deltek Vantagepoint, Salesforce, and Microsoft 365.

As a key member of the team, you’ll support the Head of Innovation and Digital Transformation in delivering our digital strategy ensuring technology is a true enabler of our business goals.

Requirements

• Serve as the primary liaison between the business and our MSP, ensuring high-quality support and service delivery.
• Oversee the performance and maintenance of core systems including Deltek Vantagepoint, Salesforce, Microsoft 365, and other business applications.
• Manage IT support escalations to ensure timely resolution and minimal disruption.
• Maintain up-to-date IT documentation, policies, and procedures.

• Manage relationships with technology vendors and service providers.
• Monitor vendor performance against SLAs and drive continuous improvement.
• Support procurement and selection processes for new systems and services.

• Oversee the configuration and management of SaaS and line-of-business systems.
• Ensure systems are secure, compliant, and aligned with business requirements.
• Collaborate with the MSP to monitor and respond to cybersecurity risks.

• Provide oversight and administration of ERP, CRM, and other critical systems.
• Work with stakeholders to ensure systems meet operational needs and identify areas for improvement.
• Manage integrations and support process automation across platforms.

• Support the Head of Innovation and Digital Transformation in delivering the digital strategy.
• Contribute to IT roadmap planning and ensure alignment with long-term business goals.
• Identify opportunities to optimise technology use and drive innovation across the organisation.

Knowledge

• Strong knowledge of cloud-based environments, particularly Microsoft 365 and Azure.
• Understanding of IT governance, cybersecurity best practices, and data protection (including GDPR).
• Familiarity with network fundamentals, identity management, and SaaS systems.
• Knowledge of IT service management principles and vendor performance monitoring.

Skills and Abilities

• Excellent problem-solving and analytical skills with a proactive approach. Strong communication and stakeholder management abilities, able to engage effectively with non-technical audiences.
• Organised, detail-oriented, and capable of managing multiple priorities.
• Strong documentation, reporting, and process improvement skills.
• Ability to manage and coordinate third-party vendors and MSPs to deliver business value.

Benefits

• Competitive Salary
• Private Healthcare
• Workplace Pension
• Training and Development
• Sponsorship of Professional Membership
• Eligibility for a performance related bonus