IT Manager

Exalto Consulting; Bradford; On-site; GBP 46,000 - 55,000; Full time

Job summary

A leading consultancy firm is seeking an IT Manager / Supplier Relationship Manager to oversee the relationship with a Managed Service Provider. Responsibilities include monitoring SLA compliance, managing IT procurement processes, and ensuring service quality. The ideal candidate will have a strong technical background in IT infrastructure, experience with cloud technologies, and proven skills in vendor management. This role requires travel across the UK and offers an attractive salary package.

Qualifications

• Proven track record in a Senior IT Technical / Managerial role.
• Hands on experience with IT infrastructure, including cloud technologies.
• Experience in vendor or MSP relationship management.

Responsibilities

• Act as the primary relationship owner for the MSP.
• Chair weekly service reviews and monitor SLA compliance.
• Oversee security, regulatory, and compliance issues.

Skills

Vendor relationship management

IT infrastructure management

Cloud technologies

Cyber security

Networking

Education

ITIL Accreditation

Prince2 Certification

APM Certification

Tools

Azure

MS 365

Active Directory

Job description

IT Manager / Supplier Relationship Manager - To £55K

My client is looking to recruit an IT Manager / Supplier Relationship Manager to oversee an existing Managed Service Provider relationship and ensure delivery meets both business and technical requirements.

Within this role, the IT Manager will :

Act as the primary relationship owner for the MSP

Chair weekly service reviews and monitor SLA compliance

Maintain service quality metrics

Coordinate critical incidents and user escalation

Drive forward continuous improvement

Track IT expenditure against budget, maintain the IT asset register and manage the hardware lifecycle accordingly

Take ownership of the Purchase Order system for all IT procurement

Monitor project progress and budget, working closely with key stakeholders to define business need.

Manage the change request process

Oversee Security, regulatory and compliance issues coordinating incident response and vulnerability remediation. As IT Manager, you will be able to demonstrate the following :

Proven track record in a Senior IT Technical / Managerial role

Proven MSP or Vendor relationship management skills

Hands on experience of IT infrastructure to include cloud technologies, physical servers, networking, cyber security and storage

Expertise in Azure, MS 365 and AD

Accreditation on ITIL, Prince2, APM would be highly desirable. This role does necessitate travel to sites throughout the UK and as such a valid driving licence is required.

In return, you will be offered an attractive salary and benefits package.

Please forward your cv for immediate consideration