IT Lead

Grafters Recruitment Consultants Ltd; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A recruitment consultancy in the UK seeks an experienced IT support professional to lead and enhance its billing systems and provide responsive support to internal teams. Candidates must have a minimum of 2 years' experience in IT, a clean driving licence, and excellent problem-solving skills. This position involves hands-on troubleshooting and optimizing IT workflows while collaborating with technical staff.

Qualifications

• Minimum of 2 years' IT experience required.
• Clean full Driving licence needed.
• Strong interpersonal skills and ability to maintain relationships.

Responsibilities

• Provide responsive IT support to internal teams.
• Maintain and enhance billing systems.
• Troubleshoot issues with non-communicating software.

Skills

Proactive and self-motivated

Strong organizational skills

Excellent analytical and problem-solving skills

Eagerness to learn new technologies

Customer service orientation

Tools

Microsoft Dynamics Business Central

Power Automate

Power BI

Job description

Objective/purpose

To lead and deliver robust, responsive, and forward-thinking IT support across the organisation, with a focus on maintaining and enhancing billing systems. This role aims to ensure operational continuity, drive technical innovation, and support field-based and internal teams through hands-on problem-solving, system optimisation, and collaborative development of IT infrastructure and workflows.

Principal roles and responsibilities

• Provide responsive and effective IT support to internal teams.
• Maintain, troubleshoot, and enhance billing system.
• Tracking and ensuring connectivity, investigating and resolving issues with non-communicating software in collaboration with technical staff and field engineers.
• Travel to sites to install, repair, and configure hardware.
• Assist in generating and sending bills via the billing platform.
• Contribute to the development and optimisation of internal IT workflows and processes.
• Working with software suppliers to create, test and implement new solutions.
• Carrying out other tasks and duties as required appropriate to the post.

Knowledge, Skills and Experience Required

Essential:

• Proactive and self-motivated with a strong sense of ownership.
• Strong organisational skills with the ability to manage and prioritise your own workload.
• Excellent analytical and problem-solving skills.
• Eagerness to learn and adapt to new technologies.
• Comfortable working independently and as part of a team.
• High attention to detail and accuracy.
• Full training will be provided; however, a minimum of 2 years' IT experience is required.
• Customer service orientated, possessing excellent interpersonal skills and a demonstrable ability to establish and maintain strong working relationships with a wide variety of key stakeholders.
• Clean full Driving licence.

Preferred Skills and Experience:

• Experience with Microsoft Dynamics Business Central.
• Familiarity with router configuration and troubleshooting.
• Proficiency in Power Automate (essential).
• Exposure to Power BI and Microsoft Fabric (preferred).
• Broad IT knowledge across hardware, software, and networking.
• Willingness to travel and work on-site as required.