IT Lead

Grafters Recruitment Consultants Ltd; Eastbourne; On-site; GBP 30,000 - 45,000; Full time

Job summary

A recruitment consulting firm based in Eastbourne is seeking an IT Support Lead to enhance billing systems and ensure operational continuity. This role involves providing effective IT support, troubleshooting, and collaborating on IT infrastructure development. Ideal candidates will have a minimum of 2 years in IT, possess strong problem-solving skills, and hold a clean driving license. Customer service and the ability to work independently are essential. Full training will be provided.

Qualifications

• Minimum of 2 years' IT experience is required.
• Proactive and self-motivated with strong ownership.
• Clean full driving license is required.

Responsibilities

• Provide responsive IT support to internal teams.
• Maintain and troubleshoot billing systems.
• Travel to sites to install and configure hardware.

Skills

Strong organisational skills

Excellent analytical and problem-solving skills

Customer service orientation

Eagerness to learn and adapt to new technologies

Tools

Azure

PowerBI

Power Automate

Microsoft Dynamics Business Central

Job description

Overview

Objective/purpose: To lead and deliver robust, responsive, and forward-thinking IT support across the organisation, with a focus on maintaining and enhancing billing systems. This role aims to ensure operational continuity, drive technical innovation, and support field-based and internal teams through hands-on problem-solving, system optimisation, and collaborative development of IT infrastructure and workflows.

Responsibilities

• Provide responsive and effective IT support to internal teams.
• Maintain, troubleshoot, and enhance the billing system.
• Track and ensure connectivity, investigate and resolve issues with non-communicating software in collaboration with technical staff and field engineers.
• Travel to sites to install, repair, and configure hardware.
• Assist in generating and sending bills via the billing platform.
• Contribute to the development and optimisation of internal IT workflows and processes.
• Work with software suppliers to create, test and implement new solutions.
• Carry out other tasks and duties as required appropriate to the post.

Knowledge, Skills and Experience

Essential:

• Proactive and self-motivated with a strong sense of ownership.
• Strong organisational skills with the ability to manage and prioritise your own workload.
• Excellent analytical and problem-solving skills.
• Eagerness to learn and adapt to new technologies.
• Comfortable working independently and as part of a team.
• High attention to detail and accuracy.
• Full training will be provided; however, a minimum of 2 years' IT experience is required.
• Customer service oriented, possessing excellent interpersonal skills and a demonstrable ability to establish and maintain strong working relationships with a wide variety of key stakeholders.
• Clean full Driving licence.
• Knowledge of Azure and/or PowerBI and Power Automate.

Preferred Skills and Experience:

• Experience with Microsoft Dynamics Business Central.
• Familiarity with router configuration and troubleshooting.
• Proficiency in Power Automate (essential).
• Exposure to Power BI and Microsoft Fabric (preferred).
• Broad IT knowledge across hardware, software, and networking.
• Willingness to travel and work on-site as required.