IT Infrastructure Support Engineer

KURT GEIGER; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading footwear and accessories brand based in London is seeking an IT Infrastructure Support Engineer. This hands-on role is crucial for ensuring the stability and usability of enterprise applications. The ideal candidate will oversee system maintenance, security compliance, and user support, with a focus on enhancing operational efficiency. Competitive salary and benefits are offered, promoting a balanced and supportive working environment.

Benefits

Competitive basic salary

Pension and life assurance

Gym discounts

Retailtrust support

Enviable discounts

Harrods discount

Monthly half day Fridays

Qualifications

• 5+ years of experience as a systems administrator or in a similar IT role.
• Excellent communication and documentation abilities.

Responsibilities

• Install, configure, and maintain servers and networking hardware.
• Provide Level 2/3 support to resolve system-related issues.
• Collaborate with IT and business teams on infrastructure upgrades.

Skills

Windows 10/11 proficiency

Active Directory management

DNS knowledge

Backup and recovery tools (e.g., Commvault, Veeam)

Scripting (e.g., PowerShell, Python)

Education

Bachelor's degree in Computer Science or related field

Tools

VMware

Azure

Job description

Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in‑house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against Racism

We are seeking a highly skilled and proactive IT Infrastructure Support Engineer to help support the business and develop continuous improvement of enterprise applications across our organisation. This role is critical in ensuring the stability, performance and usability of systems that support business operations. The role is hands‑on and you'll act as a technical expert and escalation point bridging gaps between IT, users, and vendors while driving high service standards. The role will sit within the IT Infrastructure Support function which encompasses application support.

Key Responsibilities

• System Maintenance & Support
  • Install, configure, and maintain servers, workstations, and networking hardware.
  • Monitor system performance and ensure reliability and availability.
  • Apply OS patches, updates, and configuration changes as needed.
• Security & Compliance
  • Collaborate with the Security Team to implement and maintain security policies, including firewalls, antivirus, and data encryption.
  • Work with the Security team to monitor logs and respond to security incidents and alerts.
  • Ensure compliance with data protection regulations and internal policies.
• Backup & Disaster Recovery
  • Manage backup solutions and verify backup integrity.
  • Collaborate with developing and testing disaster recovery plans.
• User Support & Troubleshooting
  • Provide Level 2/3 support to resolve system‑related issues.
  • Participate in out of hours and weekend support rota (1 in 3 inclusive of role).
  • Create and maintain documentation for IT procedures and troubleshooting guides.
  • Assist users with hardware, software, and connectivity issues.
• Automation & Optimisation
  • Identify areas for system improvements and automation.
  • Develop scripts to streamline routine tasks (e.g., using PowerShell / Python).
• Project Involvement
  • Collaborate with IT and business teams on infrastructure upgrades and new technology deployments.
  • Provide guidance on best practices and risk mitigation.
  • Participate in system and network design discussions.
  • Plan and lead application rollouts and/or upgrades.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Experience: 5+ years of experience as a systems administrator or in a similar IT role.

Desired Technical Skills

• Excellent proficiency with Windows 10/11, Windows Server 2019 and above and/or Linux systems administration.
• Hands‑on experience with managing Active Directory, DNS, DHCP, InTune, and Group Policy.
• Knowledge of virtualisation platforms (e.g., VMware, Hyper‑V).
• Knowledge of data networks e.g. LAN, VPN and Wireless access.
• Experience with cloud environments (e.g., 0365, AWS, Azure, Entra).
• Familiarity with macOS, iOS, iPadOS.
• Strong understanding of network protocols and ability to troubleshoot: TCP/IP, HTTP, DNS, DHCP, SMTP, FTP.
• Understanding of Cisco Meraki MDM and SDWAN.
• Proficiency in scripting (e.g., PowerShell, Python).
• Experience with backup and recovery tools (e.g., Commvault, Veeam, Acronis, etc).
• Experience with network troubleshooting and firewall configuration.

Soft Skills

• Strong analytical and problem‑solving skills.
• Excellent communication and documentation abilities.
• Ability to work independently and as part of a team.
• Great stakeholder management skills.
• Attention to detail and a proactive approach to system health, security and risk mitigation.

Benefits

• Competitive basic salary.
• Pension and life assurance.
• Gym discounts.
• Retailtrust support.
• Enviable discounts.
• Harrods discount.
• Monthly half day Friday's.
• And so much more!

Our Culture

We're an energic fast‑paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.

Our Stores

The first Kurt Geiger store opened on London Bond Street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand‑alone stores nationwide, including our new flagship store on London Oxford Street, and in over 400 stores globally. Beyond stand‑alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism