IT Infrastructure Specialist - Networks

Lloyds Banking Group; Halifax; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading financial services firm in the UK is seeking a skilled Network Operations professional. You will manage service incidents and collaborate with various teams to ensure network availability. Ideal candidates will have deep technical knowledge of IT infrastructure and excellent communication skills. This role promotes a hybrid working environment, values team growth, and requires participation in 24/7 on-call support.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

28 days' holiday

Wellbeing initiatives and parental leave policies

Qualifications

• Experience in managing incidents and service challenges.
• Capability to work collaboratively with internal teams and third-party suppliers.
• Ability to conduct root cause analysis and implement preventative actions.

Responsibilities

• Manage and resolve service incidents by collaborating with teams.
• Approve change controls, ensuring quality standards.
• Conduct root cause analysis and facilitate problem reviews.

Skills

Deep technical understanding of networks and IT infrastructure

Expertise in solving complex problems

Great communication skills

Experience with ServiceNow, Jira, and Confluence

Excellent problem-solving and analytical skills

Confident communicator

Experience with processes related to overseeing changes

Tools

ServiceNow

Jira

Confluence

Job description

The Network Operations team plays a key role in helping Britain Prosper through ensuring that Lloyds Banking Group services are always available to both our External Customers and Colleagues. The "network" that you'll help support, underpins every colleague, service and transaction that the Bank undertakes from a simple ATM transaction, a telephone call to our contact centres, the whole branch estate and our Online Banking Platforms used by millions of customers. Looking for someone to join us as we strive to be the top FinTech organization in the UK. The Lloyds Banking Group Networks Service is also transitioning to Software Defined Networks with Automated Services away from a traditional network infrastructure. This is an exciting opportunity to join us during this ground-breaking period for the Bank and Networks, all while working in an inclusive, collaborative team that values your growth and ideas.

Responsibilities

• Manage and resolve service incidents by collaborating with internal teams and third‑party suppliers.
• Lead incident communications and ensure timely service restoration in a controlled environment.
• Approve and oversee change controls, maintaining quality standards across the department.
• Conduct root cause analysis and facilitate problem reviews to identify preventative actions.
• Identify opportunities to reduce operating and change costs, improve service delivery, and adopt innovative approaches.
• Share your knowledge and expertise to support team development and continuous improvement.
• Contribute to the evolution of team culture, operating models, and ways of working to ensure readiness for future transformation.

Skills & Knowledge

• Deep technical understanding of networks and IT infrastructure
• Demonstrable expertise in solving complex problems and managing incidents
• Great communication skills to work with colleagues and suppliers
• Familiarity with tools like ServiceNow, Jira, and Confluence is a plus
• Excellent problem‑solving and analytical skills
• Confident communicator with presentation skills
• Experience with processes related to overseeing changes

Bonus points for experience with

• Software Defined Networking (Cisco ACI, SD‑WAN)
• Wi‑Fi services (DNA Centre, DNAC)
• Telephony (Avaya, HUCS, RingCentral)
• Load balancing (F5)
• Firewalls (Checkpoint, Fortinet, Cisco)
• Network security (Forescout, NIPS, NDR)
• DNS/IPAM (Infoblox)
• Legacy routing and switching (Cisco)

Working Pattern

Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites. This role includes participation in a 24/7 on‑call support rota.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under‑represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.