IT Infrastructure Specialist

Berkeley Square IT; Leeds; Hybrid; GBP 59,000 - 70,000; Full time

Job summary

A leading IT firm in Leeds is seeking an experienced IT Infrastructure Specialist to develop and support their global IT infrastructure, ensuring robust security and user experience. The role involves managing suppliers, resolving help desk calls, and implementing infrastructure projects. Strong knowledge of Microsoft technologies is essential, along with excellent interpersonal skills for dealing with users at all levels. This offers a dynamic working environment with a focus on customer satisfaction.

Qualifications

• Experience in IT infrastructure management and support.
• Strong knowledge of Microsoft Windows Servers and Active Directory.
• Experience in responding to 2nd/3rd line help desk calls.

Responsibilities

• Manage the external suppliers for IT support.
• Take ownership to minimize business disruption.
• Develop and implement infrastructure projects.

Skills

Management of external suppliers

Proactive documentation

Enterprise knowledge of Microsoft 365

Excellent understanding of Microsoft technologies

Comprehensive experience with VMWare

Good understanding of Storage and Backup Technologies

Job description

IT Infrastructure Specialist - Leeds - up to £70,000 - Onsite/Hybrid

Seeking an IT Infrastructure Specialist to work within the Infrastructure team to develop, maintain and support the global IT Infrastructure. This opportunity involves providing assistance and enhancing the worldwide infrastructure of the company. The primary elements include servers, wide area and local networks, Wifi, Windows desktop, unified communications, and cloud services such as M365, Azure AD, OneDrive, Azure Arc, EndPoint Manager, and Defender ATP. Emphasis is placed on ensuring a positive user experience and maintaining robust security measures. You will be required to provide advice and guidance on maintaining the cloud, server, network, and security environments, to plan and instigate hardware and software upgrades as needed, and to ensure that planned processes have been completed satisfactorily.

• Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment.
• Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use.
• Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed.
• Develop, manage, and implement infrastructure projects to deliver business-wide initiatives.
• Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring.
• Enterprise working knowledge and support of the Microsoft 365 environment and Admin center (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc).
• Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory, and Group Policies.
• Comprehensive Experience with VMWare, vCentre, & ESXi.
• Good understanding of Storage, SAN, NAS & Backup Technologies.

This is a strong customer-focused opportunity for someone who is used to providing support to demanding users. Ideally suitable for an individual who is confident, with good interpersonal skills, and able to deal with people at all levels. An individual who is analytically minded, able to break down and understand information, and must be comfortable with working in a fast-moving, dynamic environment.