IT Infrastructure Manager

ACS Performance; Stoke-on-Trent; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the IT sector is seeking an IT Infrastructure Manager to lead the infrastructure operations at their Blythe Bridge office. The ideal candidate will have extensive experience in managing on-prem, cloud, and hybrid environments and will oversee networks, servers, and security protocols. This role requires team leadership, troubleshooting skills, and the ability to communicate technical concepts effectively. The position offers benefits including a company car, early pension access, and development opportunities.

Benefits

Company car

Pension from day one

Training and development opportunities

Employee wellbeing support

Company events

Free onsite parking

Complimentary refreshments

Qualifications

• Proven experience in infrastructure or operations management.
• Strong networking and Windows Server/AD background.
• Solid Citrix knowledge, including CVAD and NetScaler.
• Ability to manage workloads, prioritise, and deliver to deadlines.

Responsibilities

• Own and manage company-wide IT infrastructure (on-prem, cloud, hybrid).
• Lead and develop a small infrastructure/operations engineering team.
• Oversee networks: LAN/WAN/Wi-Fi/VPN/firewalls.
• Manage servers, virtualisation, and storage.
• Maintain security controls, patching, and hardening.
• Lead backup, disaster recovery, and continuity planning.
• Act as escalation point for major incidents.

Skills

Infrastructure management

Networking

Windows Server

Active Directory

Microsoft 365

Cloud platform experience

Citrix knowledge

Troubleshooting

Documentation

Team leadership

Tools

VMware

Hyper-V

Nutanix

Paxton Access Control

Ubiquiti CCTV

Job description

This role is an IT Infrastructure Manager position based at the company's Head Office in Blythe Bridge. It sits within a small IT Department and is responsible for leading all core infrastructure operations across on‑prem, cloud, and hybrid environments. The manager will oversee the design, maintenance, and continuous improvement of networks, servers, cloud services, and end‑user technologies. A key part of the role is balancing hands‑on technical work with day‑to‑day operational oversight and longer‑term planning.

The position includes line management of a small infrastructure/operations team, so experience developing and supporting technical staff is important. The company is looking for someone who can ensure system stability, security, and scalability, while also acting as an escalation point for complex incidents.

The environment includes networking (LAN/WAN/Wi‑Fi/VPN/Firewalls), Windows Server, Active Directory, virtualisation (VMware/Hyper‑V/Nutanix), Microsoft 365, Azure/AWS exposure, and Citrix technologies (CVAD, NetScaler). Practical knowledge of Paxton Access Control and Ubiquiti CCTV is also relevant. Strong troubleshooting skills and the ability to clearly communicate technical concepts are essential.

Alongside daily operational ownership, this person will contribute to the IT strategy, standards, documentation, budgeting, disaster recovery planning, and vendor management. The role is Monday‑Friday with some travel to other UK sites.

Benefits include a company car, pension from day one, training and development opportunities, employee wellbeing support, company events, free onsite parking, and complimentary refreshments.

Key Responsibilities

• Own and manage company‑wide IT infrastructure (on‑prem, cloud, hybrid).
• Lead and develop a small infrastructure/operations engineering team.
• Oversee networks: LAN/WAN/Wi‑Fi/VPN/firewalls.
• Manage servers, virtualisation (VMware/Hyper‑V/Nutanix), and storage.
• Maintain security controls, patching, hardening, endpoint protection.
• Lead backup, disaster recovery, and continuity planning.
• Act as an escalation point for major incidents and problem resolution.
• Contribute to infrastructure roadmap, standards, and strategy.

Key Skills

• Proven experience in infrastructure or operations management.
• Strong networking and Windows Server/AD background.
• Microsoft 365 and cloud platform experience.
• Solid Citrix knowledge (CVAD, NetScaler).
• Strong troubleshooting, documentation, and communication skills.
• Ability to manage workloads, prioritise, and deliver to deadlines.
• Team leadership experience.