IT Infrastructure Engineer

Yolk Recruitment; Wales; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking an Infrastructure Support Engineer in South Wales. The role involves ensuring smooth IT operations, troubleshooting hardware/software issues, mentoring juniors, and supporting various IT projects. The ideal candidate will have strong technical skills, excellent communication, and relevant educational backgrounds. This position offers autonomy in a supportive team environment.

Qualifications

• Diagnose and resolve hardware and software issues.
• Collaborative approach and excellent communication skills are needed.
• Strong organisational skills and a proactive attitude required.

Responsibilities

• Ensure smooth day-to-day IT operations.
• Monitor systems, perform routine backups and uphold security protocols.
• Mentor junior team members and support ad-hoc IT projects.

Skills

Strong technical knowledge

Excellent communication skills

Proactive mindset

Organisational skills

Ability to work under pressure

Education

GCSEs in English and Maths or equivalent

BTEC National Diploma in Computer Studies or NVQ Level 2 in IT Practitioners

Job description

Infrastructure Support Engineer — Blaenavon, South Wales — Competitive salary

What You'll Do

• You’ll play a vital role in ensuring smooth day-to-day IT operations across the business. Working closely with the wider infrastructure team, you’ll be the go-to person for troubleshooting hardware and software issues, managing network applications, and supporting end users.
• Your responsibilities will include monitoring systems, performing routine backups, ensuring security protocols are upheld, and maintaining documentation for disaster recovery.
• You’ll also assist in mentoring junior team members and help deliver ad-hoc IT projects when needed.

What You\'ll Bring

• Strong technical knowledge with the ability to diagnose and resolve hardware and software issues
• A collaborative approach with excellent communication skills
• Confidence to challenge and improve existing processes
• Solid organisational skills and a proactive mindset
• Experience working under pressure and managing multiple tasks
• GCSEs in English and Maths or equivalent
• Ideally, a BTEC National Diploma in Computer Studies or NVQ Level 2 in IT Practitioners

Why You Should Apply

This is a fantastic opportunity to join a supportive and forward-thinking IT team where your input will genuinely make a difference. You\'ll gain hands-on experience with varied infrastructure tasks, enjoy autonomy in your role, and benefit from a culture that values development and initiative.

Ready to Apply?

Contact Jack Winder to find out more.

Please apply with a CV and a cover letter outlining why you\'re perfect for the role.

Know someone great for the job? We offer a referral scheme—just get in touch!

Note: We do our best to respond to every application, but due to volume, we can\'t always guarantee it. If you haven\'t heard back within 7 days, unfortunately, you haven\'t been successful this time. Keep an eye on our site for new opportunities