IT Infrastructure Engineer

NECSWS; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading tech company is seeking an Infrastructure Engineer to help deliver mission-critical solutions to the blue light emergency services market. You will be responsible for building and upgrading communication systems, troubleshooting issues, and working closely with internal teams. Applicants should have experience in Microsoft technologies and excellent customer service skills. The role requires working at various customer sites in the UK with extensive travel. We offer a competitive benefits package including paid holidays and a pension plan.

Benefits

25 days paid holiday

Life assurance cover

Group Pension Plan

Flexible benefits

Qualifications

• Experience in troubleshooting and problem solving.
• Good understanding of Microsoft Active Directory/domain architecture.
• Proven experience administering and working with Microsoft Windows 11/Server.
• Experience deploying Microsoft Windows and Server Operating Systems.
• Working knowledge of MySQL/MSSQL.
• Proven experience with virtualization environments.

Responsibilities

• Build commissioning and upgrade bespoke communication products.
• Fault finding at both hardware and software levels.
• Create and review NEC Engineering documentation as necessary.
• Coordinate activities with internal teams.
• Work at customer sites with extensive travel required.
• Manage extensive customer contact requiring professionalism.

Skills

Troubleshooting

Microsoft Active Directory

Microsoft Windows 11

Microsoft Windows Server 2022

Microsoft Windows Updates (WSUS)

MySQL

MSSQL

Virtualization (Hyper-V/VMware)

MS Business Applications

Customer Service

Job description

Due to strict security clearance requirements we are only able to consider applicants that have lived in the UK for 5 consecutive years or more.

As an Infrastructure Engineer you will be helping us to deliver our solutions into live operational service for our suite of products across our entire customer portfolio.

If you are looking for the next step in your career what better than delivering mission critical solutions for the blue light emergency services market. Being part of a dedicated team deploying NEC Software Solutions (NEC SWS) into sites across the UK Ireland Europe and beyond.

What you will be doing:

• Build Commissioning and upgrades of NEC Software Solutions bespoke Communication and CAD (Computer Aided Dispatch) products solutions into our customer environments.
• Fault finding our product suite of solution / s at both hardware and software levels.
• When required create review and update NEC Engineering documentation for example workplans work instructions and technical guides.
• The role holder will be required to work professionally in liaison with several internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand.
• The role is primarily completed on customer sites as demand requires therefore you will be expected to work from a variety of locations and extensive travel should be expected including overnight stays.
• The role can involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication and interaction / service.
• The role will require working both in a team and potentially autonomously where projects dictate a limited engineering requirement. An increasing level of autonomy is typically achieved after some time in post and suitable experience has been gained.
• Continually follow and adhere to NEC Software Solutions outlined process & procedures.
• Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones.
• Present a professional approach and attitude to all work undertaken.
• Promote a clean working environment. Adhere to all Health and Safety practices rules and regulations.

Qualifications: Who are you

• Experienced in troubleshooting and problem solving
• A good understanding of Microsoft active directory / domain architecture
• Proven experience of administeringand working with Microsoft Windows 11 Windows Server up to 2022
• Proven Experience deploying Microsoft Windows and server Operating systems
• Proven Experience deploying Microsoft Windows Updates (WSUS)
• Working knowledge of MySQL / MSSQL (running backups running queries etc)
• Proven knowledge and experience of virtualisation environments (Hyper‑V or VMware)
• MS Business Applications experience including Excel Visio Word
• Excellent customer service skills
• Proven experience working to ITIL best practices.

Additional Information :

We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions you are provided with the following :

• 25 days paid holiday with the option to buy / sell
• 4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
• A Group Pension Plan
• A selection of flexible benefits to suit your individual needs

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.

Who We Are :

We are NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad our software is helping to dispatch ambulances support families keep trains on the move locate missing people and even test the hearing of newborn babies.

Working with us youll be helping our 3000 employees push the boundaries of whats possible and support amazing public services.

We work with governments hospitals police forces housing providers local authorities and more. We help them pay financial support faster speed up treatments for patients and respond to emergencies in the right way. The more we do the more our customers can do for others. And together we make a world of difference.

We love your help. And we support you all the way.

NEC Software Solutions is an equal opportunities employer welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Remote Work :

No

Employment Type :

Full‑time

Key Skills

• CSS
• C++
• ABAP
• Bank Reconciliation
• Information Technology Sales
• JavaScript

Experience :

years

Vacancy :

1