IT Infrastructure Apprentice

Volvo Group; Radford Semele; On-site; GBP 20,000 - 25,000; Full time

Job summary

A global leader in sustainable transport is seeking an IT Infrastructure Apprentice to join a close-knit team supporting multiple sites. This role will involve troubleshooting technical issues and assisting in installations. Candidates should have strong problem-solving skills and a genuine interest in technology. The role promises professional growth with comprehensive training and various employee benefits.

Benefits

Pension scheme

Medical insurance

Employee Assistance Programme

Discounts on various purchases

Access to on-site gym

Qualifications

• Prior work experience in an IT-related role would be advantageous.
• Good knowledge of Microsoft 365, especially Excel.
• Effective communication and organisation skills.

Responsibilities

• Respond to user enquiries and provide technical assistance.
• Assist in the installation and configuration of hardware and software.
• Collaborate with the IT team to maintain documentation.

Skills

Problem-solving skills

Analytical skills

Communication skills

Knowledge of Microsoft 365

Basic understanding of computer hardware

Familiarity with networking concepts

Education

GCSE or A-Level qualifications

Job description

You will be joining a close‑knit IT Infrastructure team of four who support 18 sites across the South and East. You will be working with colleagues who have completed IT apprenticeships at Volvo Trucks and will guide and mentor you as you develop your skills. You will report to the IT Manager and be part of the wider Volvo Trucks IT division in the UK.

Responsibilities

• Respond to user enquiries and provide technical assistance, troubleshooting hardware and software issues, both in person and remotely.
• Assist in the installation and configuration of computer hardware, software, and networking equipment under the guidance of senior technicians.
• Collaborate with the IT team to develop and maintain documentation, including system configurations, user manuals, and troubleshooting guides.
• Supporting key IT projects such as Windows 11 migration and Wi‑Fi upgrades across 18 sites.
• Stay updated with emerging technologies and industry trends to provide recommendations for improving IT infrastructure efficiency and effectiveness.
• Manage technical administration and authorisation for new starters and leavers in a timely manner for all local and group IT systems.

Now we are looking for a motivated and curious individual to join us as an IT Infrastructure Apprentice, ready to learn, grow and be part of the team powering the technology that keeps Volvo Trucks moving. You are someone who enjoys solving problems and learning new things. You have a genuine interest in technology, computers and networks, and you are eager to turn that passion into a career.

Qualifications

• Prior work experience in an IT‑related role would be advantageous.
• Strong analytical and problem‑solving skills.
• Good knowledge of Microsoft 365 (advanced Excel skills are a bonus).
• Basic understanding of computer hardware, operating systems and common software applications.
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP and wireless technologies.
• Commitment to maintaining confidentiality and data security.
• Effective communication and organisation skills.
• A full UK driving licence and the ability to travel frequently.
• GCSE or A‑Level qualifications (those who already hold a degree in IT will not be eligible for this apprenticeship).

At Volvo Trucks, we do more than build trucks. We keep the world moving. From delivering essential goods to connecting communities, our vehicles, technology and people make a real difference every day. We are a global leader in sustainable transport, committed to driving progress and shaping a cleaner, smarter future. Our dedication to innovation and safety sets the standard for the industry. The Volvo FM and Volvo FH Aero recently achieved the maximum five‑star rating in Euro NCAP's first‑ever truck safety assessment. It is proof that at Volvo Trucks, progress is something we live and deliver.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Benefits

• Professional growth and development: Unlock your potential through a range of training and development opportunities, on top of the apprenticeship qualification itself.
• Pension scheme: Matched up to 5% of your salary, including death in service cover.
• Medical insurance: Access to Bupa private medical insurance.
• Employee Assistance Programme: Access wellness, mindfulness and counselling services.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays and travel.
• Fitness perks: Access MyGymDiscounts and MyActiveDiscounts, and make use of our on‑site gym.
• Other benefits: Dental insurance, Cycle‑to‑work scheme and Eyecare vouchers.

You can learn more about the rewards and benefits of working at Volvo Group here: Volvo Group Benefits