IT Helpdesk Technician - 6 Month FTC

Pick Everard; Leicester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A multidisciplinary consultancy in Leicester is seeking an IT Technician to provide excellent I.T. support. This role offers the chance to work in a collaborative team within a growing company. Responsibilities include troubleshooting, installing hardware/software, and providing assistance across offices. Ideal candidates will have proficiency in Microsoft Suite and customer service skills. The position offers a competitive salary and various benefits including private healthcare and agile working.

Benefits

26 days' annual leave + Bank Holidays + option to buy 5 additional days

Private healthcare

Life assurance

Healthcare cash plan

Professional subscriptions

Wellbeing support

Stakeholder pension

Qualifications

• Proficiency in Microsoft Suite or equivalent.
• Strong customer service skills.
• Ability to work well in a team.
• Hands-on experience with IT systems.

Responsibilities

• Provide I.T. support and maintain digital platforms.
• Troubleshoot and resolve incidents and service requests.
• Install hardware, software, and build machines for deployment.
• Assist with I.T. needs at various offices.

Skills

Proficiency in the Microsoft Suite or equivalent competence

Excellent Verbal/Written Communication Skills

Fantastic team working skills

Hands-on experience with systems

Tools

SCCM

Microsoft Windows Server

Active Directory

DNS

DHCP

Microsoft Exchange

Job description

Our Opportunity

Are you a knowledgeable, customer-service focused IT Technician looking for your next career step?

Do you want to work as part of a collaborative, positive team within a growing, multi-disciplinary consultancy?

Are you passionate about expanding your skill set, and working for a company that prioritises progression?

Pick Everard are searching for an IT Technician to join our engaging and collaborative team on a 6 month fixed term contract, operating from our central Leicester head office.

As an IT Technician, you will provide an excellent standard of I.T. support which maintains Pick Everard's digital platform and the I.T. provision for all members of staff.

Some of the duties include: troubleshooting, resolving and assisting with incidents, service requests and changes on a day-to-day basis. You will be installing hardware, software and building machines ready for deployment and providing on-site I.T. assistance at other Pick Everard Offices.

This role forms a key part of the operational success of the IT team and the wider business of Pick Everard. This is a great opportunity to develop your skills, and progress on your career journey within the world of IT.

Find out what it is like to work at Pick Everard here: Life at Pick Everard - Pick Everard

Please note: Hybrid working is available for this role, however you will predominantly be based out of our Leicester office due to the nature of the role. Regular national site visits will also be required, however they will be on a rota basis which is shared across other team members.

About You

Our ideal IT Technician must have:

• Proficiency in the Microsoft Suite or equivalent competence
• Great customer orientated skills (Excellent Verbal/Written Communication Skills)
• Fantastic team working skills
• A proven background in an IT related profession, demonstrating hands‑on experience with systems, troubleshooting, and industry best practices

It would be nice for you to have:

• Experience in the configuration and implementation of: SCCM
• Current Microsoft Windows Server versions and Active Directory, Group policy, DNS & DHCP experience
• Microsoft Exchange configuration, housekeeping & troubleshooting experience

About Us

Our nationwide multidisciplinary team of 650+ work collaboratively to deliver outstanding places and spaces that create lasting value for local communities. Through our remarkable history we have established the sound principles of success, and we have the vision and ambition to be even better.

We’re committed to creating sustainable communities where everyone feels safe, cared for and valued. We achieve that by encouraging a diverse, welcoming workplace for our people, clients and colleagues.

We care about our people and improving our society and that means supporting your ambitions and interests at every level. We will provide you with an inspiring environment in which you will be able to drive real progress and impact in your career.

What we offer

Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive an attractive salary, and amongst other benefits you can also expect:

• Agile working
• 26 days’ annual leave + Bank Holidays + option to buy up to 5 days’ additional leave
• Private healthcare, life assurance and healthcare cash plan
• Professional subscriptions
• Wellbeing support and Employee Assistance Programme
• Stakeholder pension

As an equal opportunities’ employer, Pick Everard is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us on our journey.

We are committed to building and nurturing great relationships with our agency partners. However, this role is being recruited for directly and therefore we are not seeking support at this time. Any unsolicited CV Introductions will not be accepted.

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