IT Helpdesk Technician

Future Prospects Group Ltd; Newark on Trent; On-site; GBP 27,000 - 32,000; Full time

Job summary

A well-established company based in Newark is seeking an IT Helpdesk Technician to join their growing team. Responsibilities include maintaining IT inventory, preparing hardware for delivery, and providing customer support. The ideal candidate will have experience in first or second-line support and possess strong problem-solving skills. The role offers competitive benefits including 23 days annual leave and private healthcare.

Benefits

23 days annual leave + BH

Pension scheme

Perkbox discount programme

Free flu vaccination + eye test

Private healthcare

Travel expenses

Qualifications

• Experience within a first or second-line support role.
• Valid UK driving license.

Responsibilities

• Maintain stock inventory and all IT equipment.
• Prepare and deliver hardware to customers.
• Respond to first line support or end user queries.

Skills

Problem-solving

Customer service

Team player

365 Admin experience

Security Compliance

Helpdesk ticketing systems

Tools

Azure Cloud

Windows Server

Firewall / Router configurations

Job description

IT Helpdesk Technician

Newark, Full Time, Permanent

Salary £27,000 per annum

Our well-established, Newark based client has an exciting opportunity for an IT Helpdesk Technician to join their growing team on a full time, permanent basis.

THE ROLE

As an IT Helpdesk Technician, you'll be responsible for maintaining stock inventory and all the equipment in the IT storeroom, as well as:

• Work with stock ordering and receipt goods as they arrive
• Prepare hardware for delivery to customers and delivery notes
• Deliver and install hardware to customers
• Train customer on use of goods and ensure customer is satisfied before leaving
• Respond to either first line support or end user software or hardware queries via email, ticketing system, phone or face to face
• Follow the outsourced businesses processes and procedures
• Work with the IT Manager and wider support team to ensure any recurring technical issues
• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been inputted
• Continuously improve knowledge and understanding across the various software and hardware technologies

THE CANDIDATE

The ideal IT Helpdesk Technician will have experience within a first or second-line support role, as well as:

• Ability to problem solve within a technical environment
• Strong customer service approach and team player
• 365 Admin experience
• Security Compliance experienceExperience of working with helpdesk ticketing systems
• Valid UK driving license
• Experience with Azure Cloud (Desirable)
• Experience with Windows Server (Apply online only) (Desirable)
• Experience with Firewall / Router Configurations (Desirable)

THE BENEFITS

As an IT Helpdesk Technician, you'll receive the following benefits:

• 23 days annual leave + BH
• Pension scheme
• Perkbox discount programme
• Free flu vaccination + eye test
• Private healthcare
• Travel expenses

Thank you for your interest in this vacancy and good luck with your application.