IT Helpdesk Technician

Pick Everard; Coventry; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading engineering firm is seeking an IT Support Engineer to provide 1st and 2nd line support on-site for Formula 1 operations. The role involves troubleshooting applications, supporting enterprise technologies, and maintaining database performance. The ideal candidate has experience in IT support and strong problem-solving skills. The position offers an outstanding contract rate and access to advanced facilities, including a subsidised restaurant and gym.

Benefits

Outstanding contract rate

Access to facilities

Subsidised restaurant

Qualifications

• Proven experience in providing IT support.
• Ability to troubleshoot and perform root-cause analysis.
• Knowledge of enterprise middleware and network security.

Responsibilities

• Provide support for race-weekend operations and weekdays.
• Troubleshoot and optimise in-house applications.
• Monitor and maintain database performance.

Skills

1st and 2nd line IT support

Analytical skills

Problem-solving

Teamwork

Network security

Tools

VMware

SQL

M365

Job description

Job Overview

IT Support Engineer – Formula 1. Factory‑based track support at Brixworth, Northamptonshire. Ongoing contract, 100% on‑site.

Key Responsibilities

• Provide 1st and 2nd line IT support for race‑weekend operations and weekday late/night shift work (10–15 weekends a year).
• Troubleshoot, perform root‑cause analysis and optimise in‑house and bespoke applications.
• Support and administer enterprise applications, middleware and infrastructure technologies (VMware, DHCP, DNS, AD/DFS/GPO, M365, Entra AD, MDM).
• Maintain database support, administration and optimisation (SQL).
• Monitor capacity, performance and availability using SCOM.
• Enforce security, vulnerability and malware threat prevention; maintain strong LAN/WAN/WLAN knowledge.
• Prioritise workload, self‑manage and deliver against demanding SLAs and project deadlines.
• Escalate and resolve critical incidents quickly to achieve collective goals.

Desired Skills & Knowledge

• Proven experience in 1st and 2nd line IT support.
• Strong analytical and problem‑solving skills.
• Ability to adapt quickly in a fast‑paced environment.
• Excellent teamwork and knowledge‑sharing attitude.
• Command of enterprise middleware, databases and network security.

Benefits & Conditions

• Outstanding contract rate of pay.
• Opportunity to work at a multi‑championship‑winning F1 engineering business.
• Access to state‑of‑the‑art facilities – subsidised restaurant, gym, parking and easy on‑site access.

How to Apply

Please submit an updated CV, current rate/salary, and notice period. If shortlisted, you will be contacted prior to submission. For questions, email Michael Sorfleet.

Equal Opportunities

Arden White is an equal‑opportunities employer. We will provide reasonable adjustments for candidates with disabilities or long‑term health conditions during the selection process.