IT Helpdesk Technician

Lantra; Coventry; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading awarding body in the UK is seeking an IT Helpdesk Technician to support staff across their head office and regional offices. The ideal candidate will have experience in helpdesk support, proficiency in user account management, and hold current CompTIA A+ and Network+ certifications. This role involves some travel and offers a salary of £28,000 - £30,000 per annum along with various benefits including flexible working arrangements.

Benefits

Salary of £28,000 - £30,000 per annum

25 days annual leave, increasing with service

Flexible and Hybrid working arrangements

Defined contributory pension scheme

Professional development and career growth opportunities

Collaborative and friendly work environment

Employee assistance scheme

Health and wellbeing events and initiatives

Free parking

Free drinks

Qualifications

• Experience providing 1st line IT support.
• Familiarity with equipment rollout processes.
• Troubleshooting of complex software and hardware issues.

Responsibilities

• Provide technical support to staff regarding IT issues.
• Manage IT assets and software.
• Ensure meeting rooms are equipped as necessary.

Skills

Helpdesk support experience

User account management

Troubleshooting skills

Basic networking knowledge

CompTIA A+ certification

CompTIA Network+ certification

Tools

Windows Active Directory

Office 365

Microsoft Intune

Job description

About Us

Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners. Working with a range of partners, we promote opportunities within the sector to an increasingly diverse audience. Each year, over 116,000 learners access our courses across the UK, addressing skills challenges and supporting businesses with innovative solutions.

The Benefits

• Salary of £28,000 - £30,000 per annum
• 25 days annual leave, increasing with service
• Flexible and Hybrid working arrangements
• Defined contributory pension scheme or pension auto-enrolment scheme
• Professional development and career growth opportunities
• Collaborative and friendly work environment
• Employee assistance scheme
• Hapi employee benefits and wellbeing platform
• Medical cash plans
• Enhanced maternity and adoption pay
• Rewards for length of service
• Health and wellbeing events and initiatives
• Free voluntary day
• Employee rewards
• Free parking
• Free drinks

This is an exciting opportunity for a COMP TIA certified IT helpdesk professional with system administration and networking experience to join our innovative and supportive organisation. You will gain practical experience across a broad range of IT systems and technologies, developing your skills in a collaborative environment where learning and professional growth are paramount. So, if you’re passionate about technology and looking for a role where your skills can make a real impact, then apply today!

The Role

As an IT Helpdesk Technician, you will provide technical support to staff within our Head Office and regional offices. Specifically, you will support our IT team, receiving and logging calls from our staff regarding their hardware and software. Ensuring tasks are effectively prioritised, you will ensure issues are resolved and any associated documentation/invoices/warranties are also completed.

Additionally, You Will

• Provide support for IT equipment and software
• Manage IT assets and software
• Set up new accounts and new starters
• Ensure meeting rooms are set up with all necessary equipment
• Maintain and set up laptops and mobile phones in Microsoft Intune
• Support the Facilities Manager and Reception staff with all IT requests

About You

• Experience using a helpdesk and providing 1st line support for IT systems
• Experience in basic user account management in Windows Active Directory and mailbox administration within Office 365
• Experience in equipment preparation and the rollout of Laptops, PCs and Mobile Phones to staff members
• Experience troubleshooting more complicated faults in software and hardware
• Experience in general administration of Office 365 and administering Windows Server 2019 and above
• Experience in basic networking
• Basic SharePoint 365 administration experience
• Current CompTIA + and CompTIA Network+ certifications or equivalents (acquired within the last three years or refreshed and certificated)
• A full, valid driving licence (due to our location)

Please note, this role will involve travelling with another member of the team to the Wales office (three times per year) and the Scotland office (once per year). We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. We look forward to working with you!

Other organisations may call this role IT Support Technician, Helpdesk Support Technician, Service Desk Technician, 1st Line Support Technician, or IT Helpdesk Analyst.

Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work is.

So, if you’re ready to take the next step in your career as an IT Helpdesk Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.