IT Helpdesk Manager: Lead Global Support Team

Interface Recruitment UK; Leeds; On-site; GBP 50,000; Full time

Job summary

An established industry player is seeking a skilled IT Help Desk Manager to lead their global support team. This role involves overseeing the delivery of high-quality technical support to a large user base, managing daily operations, and developing IT processes to enhance service delivery. The ideal candidate will have a strong background in helpdesk management and technical support, with the ability to build positive relationships across the organization. Join a forward-thinking company where you can make a significant impact on user satisfaction and operational efficiency.

Qualifications

• 3+ years experience in Helpdesk Management supporting 6000+ staff.
• Hands-on experience in a technical support role is essential.

Responsibilities

• Oversee the delivery of quality technical support to staff.
• Manage the day-to-day operations of the global Help Desk team.
• Develop and enforce technical standards and policies.

Skills

Helpdesk Management

Technical Support

IT Process Development

Call Allocation and Prioritization

Education

Degree Preferred

Job description

An established industry player is seeking a skilled IT Help Desk Manager to lead their global support team. This role involves overseeing the delivery of high-quality technical support to a large user base, managing daily operations, and developing IT processes to enhance service delivery. The ideal candidate will have a strong background in helpdesk management and technical support, with the ability to build positive relationships across the organization. Join a forward-thinking company where you can make a significant impact on user satisfaction and operational efficiency.