IT Helpdesk Manager

AFI group of companies; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading powered access company in the UK is seeking an IT Helpdesk Manager to oversee a team and ensure high-quality IT support services across multiple locations. The ideal candidate will have strong IT support experience, leadership skills, and a passion for customer service. Benefits include 25 days holiday, profit share, and a comprehensive employee rewards programme.

Benefits

25 days holiday plus statutory holidays

Profit share scheme

Pension scheme with employer contributions

Healthcare cash plan

Employee benefits and rewards programme

Christmas Bonus Payment

Qualifications

• Experience working as an IT Support Engineer or in a similar role.
• Knowledge of various IT service management tools and technologies.
• Strong communication and leadership skills.

Responsibilities

• Lead and manage the IT Helpdesk team ensuring swift resolutions.
• Oversee procurement of IT hardware and manage software licenses.
• Assist the Group IT Director with administrative tasks.

Skills

IT Support Experience

Knowledge of Service Desk systems

Remote Desktop

Intune

Windows Server

Excellent Excel skills

Job description

As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you.

We are currently seeking an IT Helpdesk Manager to join our dedicated team. Based from our support centre office in Castle Donington, Derbyshire, you will be responsible for 2 members of staff and would have overall responsibility for supporting 300 staff and 600 devices over 20 locations.

This is an excellent opportunity to play a key role in supporting our business technology and ensuring a high standard of IT service across the company.

About the Role

As IT Helpdesk Manager, you will be responsible for leading the IT Helpdesk team and ensuring the smooth running of day-to-day IT support operations across AFI Group. This hands‑on role will involve managing and mentoring the helpdesk team, overseeing incident resolution, and ensuring high levels of customer service are delivered to all colleagues.

• Lead and manage the IT Helpdesk, maintaining swift resolutions and exceptional service
• Manage and control laptops, tablets and mobile phones
• Procurement of IT hardware and manage software licences
• Manage 3rd party vendors and their support during incidents and projects
• Providing assistance to the Group IT Director with administration tasks: Application administration (incl. Active Directory, Sage200, Insphire, Microsoft Dynamics CRM, Intune, Windows Defender)
• Hybrid working
• Travel to other locations as and when required (mileage paid)
• Normal Hours are 8.00am to 5.00pm with 1/2hr break, but some out of hours work may be required

The hours for this position are Monday - Friday, 08:00 - 17:00 with a 30 minute unpaid break. Some out of hours work may be required.

Please note: AFI Group operates a 2-stage interview process and online testing to screen candidates.

Benefits

• 25 days holiday, plus statutory holidays.
• Inclusion in a profit share scheme.
• An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available).
• Death-in-Service benefit of 2 x salary.
• Healthcare cash plan.
• MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few.
• Christmas Bonus Payment (Discretionary).

Requirements

• Experience working as an IT Support Engineer or in a role where you have provided IT support over multiple sites.
• Knowledge of Service Desk (by Manage Engine), Remote Desktop, Intune, Windows Server, Windows Defender for Endpoint
• Enthusiastic, organised and good time management
• Good communicator with leadership skills and the ability to develop a team
• Excellent working knowledge of Microsoft Office products, particularly Excel