IT Helpdesk Manager

AFI group of companies; East Midlands; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading powered access company in the UK is seeking an IT Helpdesk Manager to oversee a team and ensure high-quality IT support across multiple locations. The role involves managing hardware procurement, incident resolution, and maintaining customer satisfaction. Ideal candidates will have experience in IT support leadership and a strong understanding of customer service principles.

Qualifications

• Experience in leading IT support teams.
• Strong communication and interpersonal skills.
• Ability to resolve IT issues efficiently.

Responsibilities

• Lead the IT Helpdesk team and ensure smooth operations.
• Oversee incident resolution and provide high-level support.
• Manage IT assets including laptops and mobile devices.

Skills

Team leadership

Customer service

Incident management

IT hardware procurement

Job description

As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you.

We are currently seeking an IT Helpdesk Manager to join our dedicated team. Based from our support centre office in Castle Donington, Derbyshire, you will be responsible for 2 members of staff and would have overall responsibility for supporting 300 staff and 600 devices over 20 locations.

This is an excellent opportunity to play a key role in supporting our business technology and ensuring a high standard of IT service across the company.

Job Opportunity

As IT Helpdesk Manager, you will be responsible for leading the IT Helpdesk team and ensuring the smooth running of day-to-day IT support operations across AFI Group. This hands-on role will involve managing and mentoring the helpdesk team, overseeing incident resolution, and ensuring high levels of customer service are delivered to all colleagues.

• Lead and manage the IT Helpdesk, maintaining swift resolutions and exceptional service
• Manage and control laptops, tablets and mobile phones
• Procurement of IT hardware and manage software licenses
• Manage 3rd party vendors and their support during incidents and projects
• Providing assistance to the Group IT Director with administration tasks