IT Helpdesk Apprenticeship — Launch Your Tech Career

Baltic Apprenticeships Careers; Stafford; On-site; GBP 12,000 - 18,000; Full time

Job summary

A leading apprenticeship provider in the UK is seeking an IT Apprentice to join their team in Stafford. The role offers a unique opportunity to develop your problem-solving skills and gain practical experience in IT support. You will handle customer service requests, manage tickets, and receive training towards a Level 3 qualification. Ideal for individuals eager to start a career in technology and enhance their skills in a supportive environment.

Responsibilities

• Act as the single point of contact for customers regarding all service requests.
• Handle Firstline Tickets, including password resets and application installs.
• Pre-process service requests received via email and manual entry.

Skills

Problem-solving

Customer service

Troubleshooting

Education

Level 3 Information Communications Technician qualification

Job description

A leading apprenticeship provider in the UK is seeking an IT Apprentice to join their team in Stafford. The role offers a unique opportunity to develop your problem-solving skills and gain practical experience in IT support. You will handle customer service requests, manage tickets, and receive training towards a Level 3 qualification. Ideal for individuals eager to start a career in technology and enhance their skills in a supportive environment.