IT Helpdesk Analyst – Azure & 365 Support (No Weekends)

BLECKFIELD LIMITED; Leatherhead; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing IT support firm in Leatherhead seeks a motivated 1st Line IT Support Helpdesk Analyst. You will be the first point of contact for IT queries, resolving issues and managing user accounts using Microsoft technologies. The ideal candidate will have some IT helpdesk experience or a strong desire to learn. This role offers guidance from experienced team members, a comprehensive benefits package, and a pathway for professional growth in a supportive environment.

Benefits

Microsoft Certification Funding

Modern Technology Stack

Paid overtime

Qualifications

• 6–12 months IT helpdesk/technical support experience or strong IT foundation.
• Ability to troubleshoot various technical issues remotely.
• Experience providing excellent customer service.

Responsibilities

• Act as the first point of contact for IT support queries.
• Diagnose and resolve hardware and software issues remotely.
• Document all issues and solutions in the ticketing system.

Skills

Windows 10/11 administration and troubleshooting

Microsoft 365 tenant administration

Excellent problem-solving

Outstanding communication

Tools

HaloPSA

NinjaOne

Microsoft 365 Admin Portal

Job description

A growing IT support firm in Leatherhead seeks a motivated 1st Line IT Support Helpdesk Analyst. You will be the first point of contact for IT queries, resolving issues and managing user accounts using Microsoft technologies. The ideal candidate will have some IT helpdesk experience or a strong desire to learn. This role offers guidance from experienced team members, a comprehensive benefits package, and a pathway for professional growth in a supportive environment.