IT Functional Analyst

Adler & Allan Ltd; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading technology solutions provider in Greater London is seeking an experienced IT Functional Analyst to bridge business needs and technology solutions. This role focuses on the IFS ERP solution, requiring strong analytical and problem-solving skills, alongside the ability to document business requirements and guide implementation. Ideal candidates will have at least 3 years of relevant experience, a degree in IT or Business Administration, and excellent communication skills. Offering a range of benefits including enhanced parental leave and training opportunities.

Benefits

Enhanced maternity, paternity and adoption pay

Company pension

Life assurance scheme

Medicare Cash Plan

Refer a friend scheme

Employee assistance programme

Competitive annual leave plus bank holidays

Training and career progression opportunities

Qualifications

• 3+ years of experience as an IT Functional Analyst in a similar role.
• Experience with system testing and user acceptance testing (UAT).
• Strong understanding of business processes and software development lifecycles.

Responsibilities

• Work with business users to identify opportunities for improvement.
• Develop functional specifications and deliver improvements on time.
• Provide ongoing support and training to business users.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Degree in Information Technology or Business Administration

Tools

Excel

Power BI

Tableau

IFS ERP system

Job description

Job Description

We are seeking an experienced IT Functional Analyst to work with the business to ensure that we get the most value from technology solutions, and particularly, our IFS ERP solution.

The IT Functional Analyst will play a crucial role in bridging the gap between business needs and technology solutions. This position involves analysing business processes, identifying areas for improvement, and implementing IT solutions that enhance efficiency and productivity.

The holder of this role will have a good understanding of business process, a good technical understanding of the IFS ERP solution, the ability to deliver system improvements themselves or work with development teams to do so, and a real focus on improvement.

This role will be particularly focussed on the Supply Chain (Procurement) & Commercial (CRM) elements of the IFS ERP solution. However, ability to work across other elements of the IFS ERP solution would be beneficial.

Responsibilities

The role will be required to perform the following tasks.

• Work with business users and stakeholders to identify opportunities for improvement.
• Analyse and document these potential improvements and identify technology options to deliver them.
• Develop functional specifications, system workflows, and detailed design documentation to deliver improvements.
• Configure improvements in the IFS ERP solution or work with development teams to do so, test these solutions, including leading user acceptance testing (UAT), and address any issues that arise.
• Plan and manage the delivery of improvements, ensuring that solutions are delivered on time and to budget and quality.
• Provide ongoing support to business users, addressing any system issues or questions.
• Develop and deliver training materials to ensure users are proficient with the systems.
• Maintain comprehensive documentation of system configurations, requirements and processes.
• Monitor and evaluate the performance of implemented solutions to ensure they meet business objectives.
• Working with stakeholders and the wider applications team to ensure new developments are supported by dashboards within IFS ERP solution and added to the company data warehouse.
• Ensure that all delivery aligns with Adler & Allan IT security policies and controls, relevant standards and all applicable regulation and legislation.

Support and actively contribute to the wider IT organisation.

Stay updated with industry trends and best practices to recommend innovative solutions.

Qualifications

The role holder will have a significant background with the IFS ERP solution, good understanding of business process, good people skills and a strong focus on improvement and service.

Essential

• Degree in Information Technology, Business Administration, or related field.
• 3+ years of experience as an IT Functional Analyst or in a similar role.
• Strong understanding of business processes, system integrations, and software development lifecycles.

Experience of the IFS ERP system

• Proficient in gathering and documenting business requirements, creating process maps, and writing functional specifications.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to work effectively in cross-functional teams and communicate with non-technical stakeholders.
• Experience with system testing and user acceptance testing (UAT).
• Strong communication and interpersonal skills.
• Excellent written and verbal communication skills.

Desirable

• Experience with data analysis and reporting tools (e.g., Excel, Power BI, Tableau).
• Knowledge of project management methodologies (Agile, Waterfall) is a plus.
• Certification in ITIL, PMP, or similar credentials.
• Evidence of continuous professional development
• Manufacturing or services industry experience.
• Experience of ClickLearn

What we can offer you

• Enhanced maternity, paternity and adoption pay and leave
• Company pension
• Life assurance scheme (x4 salary)
• Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants
• Refer a friend scheme
• Employee assistance programme (access to GP appointments and mental health support)
• Competitive annual leave plus bank holidays
• Training and career progression opportunities

Additional Information

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.