IT Field Support Specialist

UK Atomic Energy Authority; Bole; On-site; GBP 43,000; Full time

Job summary

A leading energy organization in the UK is seeking an IT Field Support Specialist to provide essential IT support at West Burton. You will handle 1st and 2nd line support, oversee network performance, and assist with software applications like Microsoft 365. The ideal candidate has an HNC in Computing, excellent knowledge of operating systems, and strong communication skills, contributing to a mission for clean energy and diversity in STEM.

Qualifications

• Experience working within an IT Support environment.
• Exceptional knowledge of various operating systems.
• Extensive knowledge of office-based software systems.

Responsibilities

• Provide 1st and 2nd line IT Support in-person.
• Monitor network performance and address connectivity issues.
• Assure support for video conferencing technologies.

Skills

Knowledge of Microsoft Windows 10 and 11

Experience with Linux

Knowledge of Microsoft Office (M365)

Exceptional verbal communication skills

Ability to work independently

Education

HNC in Computing or equivalent experience

Tools

MS Teams

Outlook

Word

Excel

Job description

The salary for this role is 42858 (inclusive of a Specialist Allowance). On‑site working is expected for 5 days a week; however we actively support requests for flexible working. This role is based at West Burton, Nottinghamshire. Employees must complete an online Baseline Personnel Security Standard (BPSS), including Disclosure & Barring Service (DBS) checks for criminal convictions and possibly a search of open source data. Join our team and contribute to the future of fusion energy. As an IT Field Support Specialist you will play a pivotal role within the IT Support Team, delivering a service model adhering to ITIL best practices with an emphasis on timely and efficient management of incidents and service requests. This role is strategically positioned as the face of the Computing Division to the Business within this group at West Burton and serving other appointed remote sites under the supervision of the IT Support Team Leader. The Computing Division is based at Culham; you will be independently working at West Burton.

Additional Responsibilities

• Solely responsible for the provision of 1st and 2nd line IT Support in‑person at West Burton.
• Main point of contact / ownership of key IT issues at West Burton.
• Monitor network performance and telecoms systems to identify and address connectivity issues.
• Support Microsoft Office (M365) and other common desktop applications, including Outlook, Teams, One Drive, SharePoint, Word, Excel, etc.
• Support meeting room VC (video conferencing) technologies and software.
• Assist in designing and delivering training in areas under IT Support ownership.
• Collaborate with cross‑functional teams (2nd, 3rd, and 4th line) to facilitate the resolution of complex issues or escalations.
• Support projects that have a requirement or involvement for IT Support.

Qualifications

• HNC in Computing or equivalent experience working within an IT Support environment.
• Exceptional knowledge of various operating systems, including Microsoft Windows 10 and 11, Mac operating systems, and Linux.
• Extensive and practical knowledge of office‑based software systems, including MS Teams, Outlook, Word, Excel, and associated licensing.
• Exceptional verbal communication skills enabling effective interaction with both technical and non‑technical individuals.
• Ability to work independently, delivering service.

Benefits

A full list of our benefits can be found here. Mission is clean energy for all, and we welcome talented people from all backgrounds who want to help us achieve our mission. We are under‑represented from some groups and so want to encourage applications in particular from women in STEM, people from Black British Caribbean and African backgrounds, and from Pakistani and Bangladeshi British backgrounds. Our Executive team, supported by our Head of Equality, Diversity and Inclusion (EDI) and Wellbeing, and our EDI Networks actively promote inclusion and take steps to increase diversity within our organization. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success.