IT Field Support Engineer / Onsite Second Line Technician

AWD online; City Of London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A well-established IT Services Company in London is seeking an Onsite IT Field Support Engineer. This role involves providing technical support at client sites and working with the latest Microsoft cloud services. Ideal candidates will have previous IT support experience and strong troubleshooting skills. The position offers hybrid working, career progression, and various benefits including private healthcare and training opportunities.

Benefits

WFH one day per week

Learning and development opportunities

Regular career progression reviews

21 days holiday plus public holidays

Private healthcare after probation

40% off gym membership

Great pension scheme

Cycle to work scheme

Regular social events

Qualifications

• Previous experience in IT support roles, ideally at an MSP.
• Understanding of Office 365; experience supporting Outlook, OneDrive, SharePoint & Teams.
• Proficient in supporting and troubleshooting Windows 10 & 11 and Mac devices.

Responsibilities

• Act as an onsite engineer for a set of clients.
• Provide onsite technical support and troubleshoot issues.
• Work with technical leads and account managers to deliver IT solutions.

Skills

IT support experience

Knowledge of Office 365

Troubleshooting Windows 10 & 11

Networking technologies

Problem solving

Education

Microsoft Certifications

CompTIA A+

CompTIA Network+

Tools

Azure Virtual Desktops

Job description

Overview

Onsite IT Field Support Engineer who is a technically minded team player with good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a well-established IT Services Company based in the City of London.

WORK WITH THE LATEST CLOUD SERVICES AND TECHNOLOGIES

This role focuses on the latest Microsoft cloud services. If you want the opportunity to work with cutting edge cloud and security applications, supporting professional services in London and beyond, then we want to hear from you!

SALARY: £40,000 - £45,000 per annum DOE + Benefits (see below)

LOCATION: Hybrid. Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday to Friday

Fantastic Career Progression Opportunities

Job Overview

We have a fantastic new job opportunity for an Onsite IT Field Support Engineer who is a technically minded team player with good IT troubleshooting and user facing skills. As the Onsite IT Field Support Engineer you will act primarily as an onsite engineer for a set of clients and work closely with technical leads, account managers and other tech teams to deliver an IT vision which future proofs client systems. You will be supporting clients onsite on a regular or ad-hoc scheduled basis. Site visits are generally within walking distance of the Farringdon/Chancery Lane office, but there are also clients across the UK and Worldwide and some UK travel may be required.

About You

You’re technically minded, you have experience in IT support and you’re a team player. You have the customer service experience to work independently at client sites in a professional environment. You’re tenacious and don’t like to give up until you’ve found a solution. IT is your calling, you’re bright and know you have more to offer at an inspiring company. You will be expected to demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn and develop, with a thorough approach to problem solving and an appreciation for the various client cultures and their unique requirements. By showing intelligence and an eagerness to learn you will be given freedom to develop new skills and gain training in a wide range of cutting-edge technologies including Microsoft Modern Desktop, Intune, Autopilot, Power Platform and Azure.

Candidate Requirements

As the Onsite IT Field Support Engineer you will have:

Essential

• Previous experience in IT support roles, ideally at an MSP
• Knowledge of Office 365; experience supporting Outlook, OneDrive, SharePoint & Teams & Intune
• Proficient in supporting and troubleshooting Windows 10 & 11 and Mac devices
• Exposure to, and understanding of, core Windows server elements including Active Directory, DNS, DHCP
• Understanding of, and ability to, troubleshoot and configure networking technologies such as WIFI, Firewalls & Routers
• Exposure to Azure Virtual Desktops desirable
• Understanding of Multi Factor, Conditional Access, Compliance Policies
• Understanding of email routing and management – 3rd party spam filters. Mail tracing
• Skilled in resolving printer issues and collaborating with 3rd party vendors

Desirable

Professional Qualifications:

• Microsoft Certifications, particularly cloud ones such as MD-102 and MS-700
• CompTIA A+, Network+

Benefits

• WFH one day per week
• Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training)
• Regular career progression reviews
• 21 days holiday, public holidays, and birthday day off
• Private healthcare after probation
• 40% off gym membership
• Great pension scheme from day one
• Cycle to work scheme
• Recruitment referral scheme
• Eyecare vouchers
• Central location, next to a famous food market
• A friendly, inclusive, sustainable work environment
• Regular social events (tech-infused minigolf and darts, pool, and more!)
• Electric car scheme after 2 years of service

Apply today

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13882

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