IT Field Support Engineer

Nextech Group Ltd; Bridgwater; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading Managed Service Provider is seeking a Field IT Support Engineer in Bridgwater to provide on-site and remote IT support. The role involves diagnosing and resolving technical issues, supporting client infrastructure, and working closely with customers. Candidates should have experience as an IT Support Engineer and knowledge of Windows, Microsoft 365, and networking. Salary is up to £35,000 depending on experience.

Benefits

Paid for certificates and training

Regular pay reviews

Excellent working environment

Opportunity to work directly with clients

Qualifications

• Experience in an IT Support Engineer or IT Technician role.
• Knowledge of Active Directory.
• Familiarity with cloud services like Microsoft 365 and Azure.

Responsibilities

• Provide on-site and remote IT support for a range of clients.
• Diagnose and resolve hardware, software, and network issues.
• Install and configure desktops, laptops, and peripherals.
• Support and maintain network infrastructure.
• Assist with Microsoft 365 and cloud solutions.

Skills

IT Support Engineer experience

Windows 10/11 knowledge

Microsoft 365 expertise

Basic networking

Job description

Overview

Job Title: Field IT Support Engineer - MSP
Location: Bridgewater
Salary: Up to £35,000 (DOE)

Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support? If you're looking to build your career with a forward-thinking Managed Service Provider (MSP), this could be the role for you.

We are seeking a skilled IT Support Engineer to join our growing team in Bridgewater. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting.

Responsibilities

• Provide on-site and remote IT support (2nd line) for a wide range of clients
• Diagnose, troubleshoot, and resolve hardware, software, and network issues
• Install, configure, and support desktops, laptops, printers, and peripherals
• Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi)
• Assist with Microsoft 365, Azure and cloud solutions

Skills and Experience

• Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role
• Experience within a Managed Service Provider (MSP) environment is highly desirable
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking
• Experience with cloud services (Microsoft 365 / Azure)

Benefits

• Competitive salary up to £35,000 (depending on experience)
• Paid for certificates and training
• Regular pay reviews
• Excellent working environment
• Opportunity to work directly with clients and further develop technical skills