IT Field Service Engineer

Healthy Careers; Thatcham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent IT services provider is seeking an IT Network & Cabling Engineer based in Thatcham, UK. The role involves providing onsite support, maintaining IT systems, and ensuring high customer satisfaction. Candidates should have experience in an MSP environment, strong troubleshooting skills, and knowledge in areas such as Active Directory and networking. This is a full-time, permanent position with opportunities for growth.

Qualifications

• Experience in an IT Field Engineer role or similar within an MSP.
• Hands-on experience with Active Directory and Group Policy administration.
• Knowledge of firewall configuration and core networking.

Responsibilities

• Provide onsite technical support and maintenance.
• Install, configure, and support IT hardware and software.
• Deliver excellent customer service and ensure client satisfaction.

Skills

Customer-focused mindset

Troubleshooting skills

Active Directory

Windows Server administration

Core networking knowledge

Tools

Microsoft 365

Hyper-V

VoIP platforms

RMM tools

Job description

IT Network & Cabling Engineer

Permanent / Full-time

IT MSP (Managed Service Provider)

Job Profile

Looking for a skilled IT Network & Cabling Engineer with demonstrable experience in an MSP (Managed Service Provider) in IT Field Service engineer role or similar. This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting, and a strong commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites on a regular basis.

Key Responsibilities

• Provide onsite technical support, troubleshooting and maintenance across various client environments.
• Install, configure, and support IT hardware, software and network systems.
• Work with internal teams to escalate and resolve complex technical issues promptly.
• Deliver excellent customer service and maintain high client satisfaction levels.
• Maintain up-to-date documentation of all work carried out and support provided.
• Ensure systems and services meet defined SLAs and customer expectations.

Skills/Experience

Essential:

• Experience in an IT Field Engineer role or similar within an MSP
• Strong knowledge and hands-on experience with: Active Directory and Group Policy administration, Windows Server 2008 and above, Windows Desktop OS (Windows 7 and above), Hyper-V setup and administration, Microsoft 365 tenant setup and administration, SharePoint Online configuration and support, Core networking (DNS, routing, switching), Firewall configuration (Meraki / Draytek / Sophos), Familiarity with VoIP platforms, preferably Gamma, Experience with Apple device support, Previous experience with Managed Service Platforms and RMM tools

Desirable:

• Industry-recognised certifications such as MCSE, CCNP, HP ASE
• ITIL Foundation Certificate
• Experience with Cisco or HP networking infrastructure
• Knowledge of scripting (PowerShell, batch files, VBScripts)
• Understanding of Network Security technologies including IDS/IPS
• Experience with desktop imaging tools and software