IT Field Service Engineer

Sanderson Recruitment Careers; Exeter; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading ICT services provider is seeking a Field Services Engineer based in Exeter. The role involves maintaining and supporting field-based clients, providing on-site support for IT hardware devices, and ensuring high customer satisfaction. This full-time permanent position offers a salary of £24,600 - £27,700, depending on experience, plus additional benefits including a car allowance and fuel card.

Qualifications

• Experience in maintenance and support for field-based clients.
• Ability to travel to different locations for parts collection.
• Competency in ensuring customer satisfaction and adhering to technical standards.

Responsibilities

• Maintain and support field-based clients.
• Provide on-site support for client IT hardware devices.
• Complete tasks in line with company technical standards.

Skills

On-site support for IT hardware devices

Customer satisfaction

Technical and quality standards

Job description

Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several permanent opportunities for Field Services Engineers based across the UK. This role is based in Glasgow on a permanent basis.

Role: Field Services Engineer

Salary: £24,600 - £27,700 depending on experience + car allowance + fuel card + etc. benefits.

Location: Based in Exeter.

Full-time permanent role.

Role Overview

Working as a Field Services Engineer, your role will include maintenance and support for field-based clients. You will provide on-site support for client IT hardware devices. You will cover a geographic area and travel to different locations to collect parts during the day and because of this your travel time will vary from your home location to pudo. Average travel time between tickets is 30 minutes with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. This is standard, 1 week in every 4. Overtime and standby are paid in line with company policy.