IT Field Engineer — Schools On-site & Remote Support

NXGN; Manchester; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading education technology provider is seeking an IT Field Engineer in Manchester. This role offers a competitive salary ranging from £24,000 to £30,000 per annum, along with benefits such as profit-sharing and professional training access. The successful candidate will be responsible for troubleshooting issues for school clients and providing IT support in a fast-paced environment. A strong understanding of networking, along with 3 years of experience in IT support or consultancy, is crucial. The position requires a UK driving licence and entails significant travel.

Benefits

Annual Profit Share scheme

Employer Pension Contributions

Employee Assistance Plan

Laptop and Mobile Phone

Holiday entitlement starting at 22 days

Volunteer leave

Qualifications

• Must have around 3 years’ in-role experience in IT support or consultancy services, ideally in the Education or Public Sectors.
• Working knowledge of firewalls, Windows AD, MS Intune device management.
• Beneficial to have qualifications in Networking – CompTIA, Microsoft, Cisco CCNA/CCNP.

Responsibilities

• On and off-site troubleshooting for 5-10 school clients.
• Provide technical support in a deadline heavy environment.
• Collaboration with Project Managers for knowledge sharing.

Skills

Technical Support Experience

Relationship Development

Network Troubleshooting

Client Communication

Knowledge of LAN/WAN

Education

3 years in IT support or consultancy

UK Driving Licence

Tools

MS Office 365

Azure AD

VMware

Google Workspace for Education

Job description

A leading education technology provider is seeking an IT Field Engineer in Manchester. This role offers a competitive salary ranging from £24,000 to £30,000 per annum, along with benefits such as profit-sharing and professional training access. The successful candidate will be responsible for troubleshooting issues for school clients and providing IT support in a fast-paced environment. A strong understanding of networking, along with 3 years of experience in IT support or consultancy, is crucial. The position requires a UK driving licence and entails significant travel.