IT Field Engineer – Education Support Professionals

Education Support Professionals Ltd; Thurrock, Basildon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A managed service provider specializing in education is seeking an experienced ICT support/field engineer to join their team in Thurrock. The role involves providing support and consultancy through various channels and attending site visits. Candidates must have relevant experience, a full UK driving licence, and knowledge of Windows Server and Microsoft 365. This is a full-time position with diverse ICT responsibilities.

Qualifications

• 1+ year relevant experience required.
• Full UK driving licence and vehicle needed.
• Strong understanding of Windows Server, Microsoft 365, and security solutions.

Responsibilities

• Provide support and consultancy via phone and remote/on-site.
• Attend daily site visits in Thurrock and Basildon.
• Handle helpdesk support requests with SLAs.

Skills

Windows Server products and services

Microsoft 365 administration

Networking (TCP/IP, switches, routers)

Helpdesk systems

Job description

Overview

We are seeking an experienced ICT support / field engineer to join our established and growing team on a full time basis, covering a wide range of ICT duties for a specialist Education focused managed service provider.

Responsibilities

• Provide support and consultancy by telephone, remote support and on-site on a day to day basis.
• Attend daily site visits in Thurrock and Basildon areas and possibly further afield on rare occasions.
• Travel as required, with use of a car and a full UK driving licence.

Requirements

• 1+ year relevant experience.
• A full UK driving licence and vehicle.
• An Enhanced DBS (the cost of which will be met by the employer).
• Strong understanding and experience with current Windows Server products and services (Active Directory, DNS, DHCP, Group Policy).
• Strong administration and maintenance experience with Microsoft 365, including Office 365, Intune, Google Education, etc.
• Desktop and Server hardware upgrade/installation and troubleshooting.
• Knowledge of up-to-date Windows desktop operating systems and applications.
• Experience with helpdesk systems (managing and responding to support requests with SLAs).
• Good networking experience (TCP/IP topologies, switches, routers).
• Security solutions (Anti-Virus, Anti-Spam, Firewalling, UTM).
• Onsite and offsite backup and recovery services and procedures.